Resident Liaison Officer

yOur client is one of the UK’s largest providers of residential retrofit solutions, delivering large-scale decarbonisation and energy efficiency programmes across both social housing and private residential properties. Their projects play a key role in improving homes, reducing carbon emissions, and supporting the UK’s transition to low-carbon living. Due to continued growth, they are looking to recruit an experienced Senior Tenant Liaison Officer to join their team in Wythenshaw.

Key Responsibilities

• Act as the main point of contact for residents before, during, and after works.
• Provide clear communication and regular project updates.
• Identify vulnerable residents and ensure appropriate support is in place.
• Arrange and coordinate access appointments.
• Complete resident inductions and property condition surveys.
• Organise and attend resident consultation and community engagement events.
• Maintain accurate resident records in line with GDPR requirements.
• Work closely with site management, subcontractors, and clients to resolve issues quickly and professionally.
• Support social value initiatives and community engagement activities.
• Help ensure works are delivered with minimal disruption while maintaining high levels of customer satisfaction.

Requirements

• Previous experience as a Tenant Liaison Officer / Customer Liaison Officer within construction is essential.
• Strong level of experience managing occupied refurbishment projects.
• Excellent communication, interpersonal, and customer service skills.
• Strong organisational and problem‑solving abilities.
• Understanding of health & safety within a construction environment.
• Basic knowledge of GDPR and data protection.
• Full UK Driving Licence.
• Experience working with housing associations or within the social housing schemes.

About You

• Friendly, approachable, and empathetic.
• Confident dealing with residents from all backgrounds.
• Proactive and able to work using your own initiative.
• Well organised with excellent attention to detail.
• Reliable and able to meet deadlines.
• Comfortable working independently while supporting the wider site.

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