2nd Line Application Support Specialist

• Position: 2nd Line Application Support Specialist
• Salary: £25,000
• Location: Shoreham-by-Sea
• Hours: Monday to Friday, 8 hour shifts (rotating pattern between 9am to 10pm)
• Free onsite parking, hybrid working, company car (if eligible for insurance), 25 days annual leave, company pension scheme, day off on your birthday

A growing and innovative software business based in Shoreham-by-Sea is looking to add a 2nd Line Application Support Specialist to its Client Services team.

This is a fantastic opportunity for someone with strong technical troubleshooting skills and a customer‑first mindset to take ownership of issues and see them through to resolution.

You’ll be working on a specialist software platform, supporting a varied customer base and ensuring systems run reliably.

A valid UK driving licence is required, as occasional UK travel is involved – company car will be provided if you’re eligible for insurance, if you do not match the criteria, you will need to have access to your own vehicle.

Responsibilities

• Occasional travel to customer sites across the UK
• Own customer cases end‑to‑end: triage tickets, set expectations, and resolve within SLA
• Troubleshoot issues (memory errors, downtime, application issues) using Linux CLI and PostgreSQL
• Replicate and document bugs clearly for development teams
• Act as a trusted contact via phone, email, and service desk
• Contribute to the knowledge base to support continuous team improvement

Requirements

• A valid UK driving licence
• Experience working with Linux CLI (troubleshooting and administration)
• Strong communication skills – able to engage both technical and non‑technical stakeholders
• A customer‑first approach with a genuine desire to deliver positive outcomes
• Highly organised with excellent time management
• A proactive, self‑motivated approach with the ability to work independently

Benefits

• 25 days holiday + extra day off on your birthday
• Company pension
• Training and development opportunities
• Volunteering days
• Company car (if eligible for insurance)
• Hybrid working (after successful 3‑months’ probation)

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