Job reference number 339074
Collection & Delivery Manager
£40,457 per annum, potential 15% bonus and 25 days annual leave plus bank holidays
Full time, 41 hours per week
Permanent
PFW Worcester Local Depot, Shipston Close, Worcester, WR4 9XN
Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected. We have a Collection and Delivery Manager vacancy at the Worcester Local Depot in which you will be responsible for leading a team, be accountable for health and safety, and operational quality, cost and people KPIs.
About the role
As a line manager to a team of approximately 30 drivers, warehouse staff, admin and self‑employed drivers, you will be able to achieve maximum efficiency through resource and contingency planning driving quality of service and maximising productivity. Working to tight timescales you will drive the depot to achieve the highest possible customer service satisfaction levels whilst also ensuring a swift resolution to all customer enquiries and complaints.
You’ll be responsible for ensuring the performance of your unit, effectively maintaining the quality of service for our customers and the overall safety of the people you manage whilst working closely with the local sales team to increase revenue opportunities and highlight any network conformance issues.
Attendance – Monday – Friday, 06:00 – 14:15 (hours may vary due to role requirements)
About you
- From an express parcels background with some experience of working in a unionised environment
- Managing and supporting a large team to maximise performance, service and achieving KPI
- Drive high customer satisfaction by ensuring service quality and managing swift resolutions
- Ensure health & safety compliance across all night operations, maintaining a safe working environment
- Good communication skills, with the ability to engage and motivate team members to work to high standards
- Experience of introducing improvements and successfully guiding people through significant periods of change
- Ability to build effective working relationships with your team, unions and key stakeholders
- Experience of managing resources and budgets
Closing Date: Sunday 12th July. Please note, this advert may close early if the appropriate number of applications has been reached.
Commitment to Inclusion
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals and encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
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