ServiceNow Architect

Our Telecoms client is looking for an experienced ServiceNow Architect to join their team. This is a 6‑month contract initially and it is outside IR35.

This is a hybrid role with 2 days per week working from the office in central London.

Key Responsibilities

• Serve as the technical authority on ServiceNow architecture, design, and best practices.
• Define and drive the overall platform strategy, roadmap, and governance.
• Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications.
• Ensure platform scalability, security, performance, and integrations with other enterprise systems.
• Provide technical leadership in solution design workshops, architecture reviews, and governance boards.
• Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives.
• Mentor and guide ServiceNow developers and administrators on technical best practices.
• Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements.
• Ensure compliance with enterprise architecture, security, and regulatory requirements.

Required Qualifications

• Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps).
• Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.).
• Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model.
• Knowledge of ITIL/ITSM processes and best practices.
• Experience designing and implementing CMDB and Discovery.
• Excellent problem‑solving, communication, and stakeholder management skills.
• Telecom domain experience is must.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS) in multiple modules.
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Technical Architect (CTA) or progress toward certification.
• Experience with Agile/Scrum delivery methodologies.
• Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems.

We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

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