Responsibilities
In this role, you will support the delivery, execution, and continuous optimisation of ecommerce trading across the digital estate, with a clear focus on accelerating growth within priority categories, advancing personalisation, and enhancing retail media capability.
Working in close partnership with the Online Trading Manager and cross‑functional teams, you will play a key role in translating strategy into action. By leveraging data, customer insight, and emerging tools, you will help elevate the customer experience, unlock commercial opportunities, and drive measurable performance improvements, while improving end‑to‑end ways of working.
Supporting the development and execution of category‑focused trading plans across key under‑traded areas, contributing to online market share growth.
Creating and delivering targeted improvement plans in partnership with Category, Trade Planning, and key stakeholders to unlock opportunities and address performance gaps.
Optimising the online customer journey by leveraging available tools (e.g. zone pages, content placement, personalisation, taxonomy, and visual merchandising) to improve discoverability, engagement, and conversion.
Embedding personalisation into BAU ways of working, supporting the design, execution, and performance analysis of personalised content and campaign activity.
Collaborating with the Retail Media team to integrate sponsored content and monetisation opportunities effectively, balancing commercial value with a seamless and relevant customer experience.
Supporting the delivery of strategic trading initiatives by clearly communicating intent, aligning stakeholders, and ensuring high‑quality end‑to‑end execution.
Partnering with cross‑functional teams (including Retail Media, Marketplace, Trade Planning, Technology, Customer, and Marketing) to strengthen collaboration and enhance campaign delivery.
Identifying opportunities to optimise workflows and processes, including leveraging AI and improving end‑to‑end stakeholder engagement and ways of working.
Contributing to the development of clear frameworks (e.g. defining the role of category vs. zone pages) to drive consistency, clarity, and cross‑functional alignment.
Qualifications
A customer‑first mindset, with a strong understanding of ecommerce journeys and customer missions.
Strong commercial awareness, with knowledge of key trading levers and category performance drivers.
Experience using CMS platforms and analytics tools (e.g. Adobe Analytics or equivalent).
A working knowledge of SEO and digital content optimisation techniques.
An analytical mindset, with the ability to interpret data and translate insights into actions that drive performance.
Strong collaboration and stakeholder management skills, with the ability to work effectively across multiple teams and priorities.
A proactive, curious, and solutions‑oriented approach, with a focus on continuous improvement and test‑and‑learn experimentation.
EEO Statement
We’re proud to be an accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.
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