Company: Capita plc
Location: London
Job Description:
Capita plc is seeking a proactive Knowledge Analyst to join their Knowledge, Learning & Quality function. This role is vital for enhancing operational knowledge that supports both human advisors and AI agents.
The successful candidate will create and maintain knowledge content, driving accuracy and consistency across operations. Experience in knowledge management and technical writing is essential, along with a background in contact centre environments.
You’ll also contribute to a large-scale AI transformation programme, making this an exciting opportunity to help shape the future of Capita’s services.
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Posted: July 1st, 2026