Job Summary
The Solutions Engineer is a pre‑sales technical specialist who partners with account teams to identify, shape, and progress customer opportunities across networking, cybersecurity, data centre, cloud, and AI. The role focuses on understanding customer challenges, designing outcome‑led solutions, and supporting sales through the full opportunity lifecycle, leveraging broad technical knowledge across multiple technology domains.
Role Description
- Partner with Account Executives to identify, qualify, and progress customer opportunities across new and existing accounts.
- Engage customers to understand business drivers, technical challenges, and transformation priorities across networking, cybersecurity, cloud, data centre, and AI.
- Design and articulate integrated, outcome‑led solutions that span multiple technology domains.
- Support the full pre‑sales lifecycle, including discovery, solution design, proposals, presentations, and technical validation.
- Act as a technical advisor within sales engagements, aligning solutions to customer needs, risk profile, and budget.
- Collaborate with internal teams (services, delivery, partners) to ensure solutions are feasible, scalable, and commercially viable.
- Build and maintain relationships with key technology partners and vendors across all core domains.
- Contribute to account strategies and pipeline development, providing technical input into deal qualification and progression.
- Deliver customer presentations, workshops, and demonstrations tailored to varying levels of technical and business stakeholders.
- Support sales enablement by coaching account teams on technology positioning and opportunity strategy.
- Stay informed on emerging technologies and market trends, particularly in AI, cybersecurity, and cloud innovation.
Key Competencies
- Intermediate experience supporting pre‑sales activities and customer‑facing engagements.
- Broad technical understanding across networking, cybersecurity, data centre, cloud, and AI.
- Ability to design and position multi‑domain solutions aligned to customer business outcomes.
- Strong customer‑facing communication and presentation skills across technical and non‑technical audiences.
- Experience working on complex sales opportunities or bid cycles.
- Understanding of modern enterprise IT environments, including hybrid cloud, security frameworks, and network architectures.
- Ability to translate technical capabilities into business value.
- Experience working with leading enterprise technology vendors across multiple domains.
- Proficiency in preparing engaging presentations and adapting content to the audience.
Technical Skill Level
- Experience designing data centre infrastructures that include hybrid cloud, hyper‑converged, software‑defined data centre (SDDC), infrastructure/platform as a service, automation, containerisation, and Data Centre Management Platforms.
- Strong knowledge of virtualization technologies, hypervisors, server virtualization, software‑defined data centre, containerisation, and automation.
- Knowledge of mainstream technologies: Dell Technologies, NetApp, HPE, Cisco, Pure Storage, Azure, AWS, Veeam, Nutanix.
- Experience with Disaster Recovery, Business Continuity and High Availability solutions.
Other Requirements
- Completed Bachelor’s Degree or relevant work experience.
- 3‑5 years of experience in a similar role.
- Ability to travel to SHI, Partner, and Customer events.
- Advanced certification in one or more mainstream technologies preferred (e.g., Dell Technologies, Cisco, VMware, NetApp, Pure Storage, HPE, Azure, AWS, Commvault, Rubrik, Cohesity, Veeam, Nutanix).
Equal Employment Opportunity Statement
M/F/Disability/Protected Veteran Status. SHI International Corp. is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and are dedicated to providing a fair and accessible recruitment process.
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