We have a fabulous opportunity for an experienced Ticketing Manager from a Tour Operator background to join an established, successful Travel Company. You will be responsible for the daily operations of the Fares & Ticketing department, ensuring the team complete all processes and tasks within the deadlines required. You will be GDS (ideally Amadeus & Galileo) expert with experience of managing a small team. Starting salary is up to dependent on experience. Hours of work are between Mon – Fri 9am – 6pm (some out of hours cover). Office based role in Birmingham, Peterborough of London.
JOB DESCRIPTION
- Oversee the day-to-day operation of the ticketing department, ensuring accuracy, efficiency, and service standards are maintained.
- Manage all ticketing queues, including schedule changes, web, native, general, and re-issues, ensuring tickets are issued within deadlines.
- Monitor automated ticketing processes and resolve ticket match failures to maintain workflow accuracy.
- Manage schedule changes, advising agents and customers, actioning amendments, and updating back-office systems accordingly.
- Coordinate booking amendments arising from airline schedule changes, including flights, hotels, and transfers where required.
- Monitor fare, fuel, and tax increases, ensuring agents and clients are informed and deadlines met.
- Support BSP ticket audits, airline refunds, E-tracker processing, and investigate/dispute ADMs where necessary.
- Liaise with reservations teams, online partners, and scripting providers on fare queries, fare loading, and GDS updates (Amadeus/Galileo).
- Monitor TINS reports and resolve discrepancies to ensure ticketing accuracy.
- Support crisis management by escalating airline disruptions and ensuring contingency procedures are followed.
- Provide out-of-hours support on a rota basis and cover operational requirements as needed.
EXPERIENCE REQUIRED
- Solid experience of hands on managing an ticketing team for a Tour Operator is essential
- Experience of ticketing and reissuing for multiple airlines
- Solid experience of native GDS Amadeus and/or GDS Galileo
- Full Rights to Work in the UK
THE PACKAGE
Starting salary is dependent on experience and location. This is a forward thinking company, well established, but still expanding, so great long term career prospects available.
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