Experienced Service Advisor, Shrewsbury

Based at: JT Hughes Shrewsbury, 5 Battlefield Road, Shrewsbury, SY1 4AB

Reports to: Aftersales Manager

Job Purpose: To support the Aftersales Team (Service/Warranty)

Schedule: Monday-Friday 08:00–17:30 (60 min lunch break). Saturdays 08:30–12:30 on a rota basis, payable at Base Hourly Rate.

Salary: £28,585.45 per annum plus bonus opportunity (depending on experience).

Key Responsibilities

• Deal with customers both in person and over the telephone, recording customer requirements in a professional manner.
• Book vehicles into the workshop.
• Arrange service loan vehicles.
• Produce customer invoices.

Required Skills

• At least 2 years of experience in a customer service role.
• Excellent communication, both telephone and face‑to‑face.
• Great attention to detail and organisational skills.
• Team player, enthusiastic and confident, willing to seek help when needed.
• Desire to learn and develop skills.
• Full UK Driving Licence.

Benefits

• Company Pension.
• Death in Service Insurance.
• Discounted Repairs & Discount New/Used Car Purchase.
• 28 days holiday, increasing to 30 days after 12 months service (including bank holidays).

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