Assistant Box Office Manager, O2 Academy Brixton

Job Summary:Venue: O2 Academy BrixtonCompany: Academy Music GroupLocation: LondonReports to: Box Office Manager / General ManagerWorking hours: Full-timeRoleThe assistant box office manager is a key member of the team, to provide seamless and exceptional customer and client services and be a central link between our venue and our audiences. You will contribute to the effective running of our core business, be passionate about the entertainment industry and provide ticketing services across a wide variety of live events.Our teamO2 Academy Brixton is our prestigious and internationally renowned South London venue, where our shows and events are as diverse as the individuals within it. The successful candidate will be contributing to an innovative team to ensure high quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do.About youExperience in a box office environment within the live entertainment industryKnowledge in using digital ticketing platformsProven track record in customer serviceProficient in Microsoft Office packagesGood communication and diplomacy skillsReliable Team PlayerWhat we needClient and customer service experienceTicketing experienceEnthusiasm for the live events industryFlexibility to work irregular hours (weekends/evenings/public holidays)Willingness to build positive working relationshipsA proactive organiser with clear attention to detailPrevious experience supervising and managing teamsWhat you’ll be doingSupport an efficient and smooth box office serviceDaily liaison with Ticketmaster, ticket agencies and promoter ticketing departmentsBuild shows on our ticketing platformsHigh quality customer serviceMaintain first-rate relationships with clients, partners and audiencesEnsure accurate and timely sales of all ticketed eventsMonitor ticket allocations to maximise sales through TicketmasterMake sure all paperwork and reporting is completed and professionally retainedManage and train casual box office employees as requiredProactively administer all accessible ticketing requirements and communicationsFinancial reporting and administrationMaintain Ticketmaster and venue equipmentSupport the Company’s charitable and guest ticketing servicesTroubleshoot and report technical issuesWork collaboratively with the venue team, partners and Company head officePublicly represent the venue and Company in a professional mannerPerform any additional tasks as reasonably required to support management and the organisationEqual opportunitiesWe are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we’ll encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Our companyAcademy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.APPLICATION DEADLINE: Monday 22nd June. We reserve the right to close applications at any time.#AMGLive Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.#J-18808-Ljbffr…