Salary: £30,000 – 37,500 per year
Requirements
- Strong troubleshooting, diagnostic, and analytical skills
- Experience supporting hardware and software environments
- Excellent communication skills and a customer-focused approach
- Ability to manage workloads effectively and prioritise tasks
- Strong IT knowledge, including Windows environments and database technologies
- Comfortable working both independently and as part of a collaborative team
Responsibilities
- Provide remote technical support and troubleshoot software and instrument integration issues
- Install, configure, and maintain software solutions and supporting infrastructure
- Support integrations with analytical and laboratory instrumentation
- Troubleshoot communication issues involving RS232, USB, Ethernet, COM ports, and drivers
- Deliver customer training and assist with software implementations
- Support database configuration, upgrades, and system migration
- Create and maintain technical documentation, FAQs, and user guides
- Assist with validation activities within highly regulated environments
- Work closely with customers to understand requirements and deliver effective solutions
- Travel to customer sites across the UK, with occasional European and international travel
Technologies
- Ethernet
- Hardware
- Support
- Windows
More
We are a growing technology company within the healthcare sector, offering a hands‑on, customer‑facing opportunity to join our expanding technical team as a Product Support Specialist in Bath, with a salary of up to 37,500. We support the installation, configuration, validation, and day‑to‑day use of specialist software platforms used by pharmaceutical, PET radiopharmacy, and research organisations operating in highly regulated environments. We offer the chance to work with cutting‑edge software, structured career development and progression opportunities, a competitive salary package, 24 days annual leave plus bank holidays increasing with service, an additional Christmas shutdown day, private medical insurance through BUPA, a Scottish Widows pension scheme, death in service benefit, cycle‑to‑work scheme, access to gym facilities, and an annual Centre Parcs team‑building weekend for employees and their families. We pride ourselves on a supportive, collaborative culture within an award‑winning organisation.
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