Customer Retention & Appointments Specialist

Paul Rigby Group in Birmingham is seeking a Customer Retention Specialist to strengthen relationships with current customers and enhance retention efforts across both Sales and Aftersales departments. The ideal candidate will engage with clients proactively, driving service bookings and fostering long-term loyalty.

Responsibilities include contacting customers through CRM, organizing appointments, and resolving queries. Success will be measured through service bookings, customer satisfaction, and overall contributions to dealership performance.

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