Import/Export Operations Co-Ordinator

Are you an organised Co‑ordinator with strong account management, customer support, administrative skills and a proactive approach to problem‑solving?

Do you have experience within import/export coordination mainly via Sea, but Road or Air would be great too?

Do you enjoy managing multiple priorities while delivering excellent customer service?

If so, this is a fantastic opportunity to join a growing logistics and operations business with great culture and a positive working environment!

Key Responsibilities

• Manage daily operational workloads to ensure maximum efficiency
• Use in‑house and port/freight systems to process import and export shipments accurately and within agreed timescales
• Process customer invoicing and ensure supplier costs are recorded accurately
• Escalate operational issues that may impact service delivery or deadlines
• Maintain compliance with company procedures and operational standards
• Build strong relationships with customers and provide ongoing support
• Liaise with suppliers and internal teams to maintain service quality

Skills & Knowledge Required

• Previous experience ideally in a Sea freight, logistics, or coordination role (Road and air freight can be taught if no experience)
• Strong organisational and workload management skills
• Excellent communication and relationship‑building abilities
• Ability to identify and resolve issues proactively
• Strong attention to detail and accuracy
• Positive, professional, and team‑focused attitude
• Confidence working across multiple stakeholders and departments
• Commitment to delivering excellent customer service

Hours

Monday to Friday 9am – 5.30pm – 1hr lunch break

Salary

£30,000 – £34,000 + Quarterly incentive scheme (After 6 months)

Benefits & Rewards

A comprehensive package of benefits including …

• 25 days holiday + BH + a day off for your birthday
• Regular paid company events
• Cycle to work scheme
• Health and wellbeing support
• Colleague Portal for benefits at retailers
• Plus, many more

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