Job Title: Administrator
Reporting to Office Manager
Department: Administration
Location: Cleankill (Environmental Services) Ltd, 3rd Floor Legion House, 75 Lower Road, Kenley, Surrey CR8 5NH
Salary: TBC
Hours of Work: Monday – Friday 08:00 – 17:00
Role
Provide administration support and services. First point of contact by phone and email with clients, company technicians, and sales force.
- Checking and actioning sales paperwork
- Checking and actioning service paperwork
- Liaising with clients on a regular basis to update on work progress
- Taking ownership of queries and complaints
- Keeping database records up to date
- Producing and maintaining spreadsheets
- Filing
- Answering low level account queries
- Post General office duties
Skills Required
Excellent communication skills – both written and verbal.
Strong customer service skills when dealing with clients via telephone.
Highly organised and flexible with ability to multitask and meet deadlines.
Good working knowledge of Microsoft Office and Excel.
Ability to stay calm under pressure.
Fast, accurate data entry skills with high attention to detail.
Able to work under own initiative, be proactive, efficient as part of a team.
Strong interpersonal skills.
Detailed message taker.
Flexible, courteous, friendly and positive approach to work. Can‑do attitude.
Desired Skills
Knowledge and experience gained within Service / FM industries.
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