Duty Manager
Take charge of your future! Lead, inspire and grow with Tees Active.
We’re looking for an ambitious and customer-focused Duty Manager to join our team at Billingham Forum, one of the North East’s most iconic leisure destinations. This is an exciting opportunity for a motivated professional who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences. If you enjoy leading teams, solving challenges and playing a key role in day-to-day operations, we’d love to hear from you.
The Role
As Duty Manager, you will lead the daily operation of the centre, ensuring a safe, welcoming, and high‑quality experience for all customers. You’ll supervise teams, manage operational challenges, and maintain the highest standards across all areas of the facility.
Key responsibilities
- Lead and motivate operational teams to deliver excellent customer service
- Oversee the day‑to‑day running of activities, programmes and facilities
- Act as the main point of contact for customer and staff queries, resolving issues professionally
- Ensure high standards of cleanliness, safety, presentation, and security
- Open and close the facility and maintain a safe, fully operational environment
Working alongside the management team
- Ensure building and plant systems are maintained in line with procedures and legislation
- Plan and manage efficient staff rotas with appropriately qualified team members
- Complete financial processes, including cashing up, reconciliations and operational checks
- Maintain accurate records, including incidents, audits and compliance logs
- Support recruitment, onboarding and development of team members
- Coach, mentor and manage team performance
- Contribute to service improvements and operational initiatives
- Support promotional activities and customer engagement
Working Pattern: A three‑week shift rota covering Monday to Sunday operating hours.
About You
You’ll bring energy, resilience and a strong commitment to high standards. You’ll be confident leading teams, managing competing priorities and maintaining a safe, customer‑focused environment.
We’re looking for someone who:
- Has at least 12 months’ experience in a supervisory role
- Demonstrates strong leadership and communication skills
- Thrives in a busy, customer‑facing environment
- Can manage and resolve operational and customer challenges effectively
You will also be able to:
- Deliver a consistently high‑quality customer experience
- Lead and manage staff, including performance, training and attendance
- Handle customer and team conflicts with professionalism
- Demonstrate strong IT, literacy and numeracy skills
- Understand and champion health and safety standards
Qualifications
- National Pool Lifeguard Qualification
- National Pool Plant Operators Certificate
- First Aid at Work
- RLSS Trainer Assessor Qualification
- A management/supervisory qualification
Additional Information
This role is subject to an enhanced DBS check as part of our safeguarding commitment.
Closing date: 4:00pm, Thursday 2 July 2026
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