Job Purpose
This is a critical role that has responsibility for the management and storage of communications at Canada Life. Reporting to the Head of First Line Risk within the Chief Operations Office (COO), the role holder will ensure the governance and oversight framework are embedded across the organisation to minimise risk exposure. Key priorities include meeting all regulatory requirements for the creation and maintenance of new and existing communications, and achieving Canada Life’s target expired ratio of <2% items across the estate. The role holder will be responsible for day‑to‑day management of the Aprimo platform, providing technical support and leading the Literature team.
A visible leader with excellent communication skills, the role holder will influence senior stakeholders up to board level, and support and develop a dedicated communications team and operational manager. Building an excellent relationship with key stakeholders, including the COO leadership team, IT, business/functional SMEs, Marketing, and key third‑party suppliers such as Aprimo, the role holder will be comfortable influencing at all levels, with a strong commercial understanding.
What You’ll Do
- Comms governance/management – responsible for the management and storage of communications for Canada Life, overseeing governance, monitoring, reviewing, and improving user performance at all levels of the organisation to meet the expiry target of <2% for communication assets.
- Day‑to‑day Aprimo user support and system management – build and maintain a strong understanding of Aprimo and the Canada Life workflows and digital asset management models. Provide and maintain training materials for new and existing users and support regular reviews of systems and user activity to identify opportunities for efficiencies.
- Aprimo technical support – maintain Aprimo’s processes and oversee the platform’s operational resilience, dealing with any issues or change requirements when they arise, including diagnosis and fixing, design configuration, and developing and supporting the operational team in managing any releases. Support the development of complex reports when required and manage changes to system attributes/fields.
- Annual budget management – ensure annual budgets are managed in accordance with agreed processes and feed into the budget forecast and submission processes.
- Supervise the Literature management team – use strong people‑management skills to motivate and train staff to deliver required performance levels and manage team plans.
- Stakeholder collaboration – work closely with stakeholders in other departments such as Distribution, Proposition, Risk, Legal and Compliance, and represent the First Line Risk Communications team on projects, working groups and in other forums.
- Project management – manage projects both within the team and with other business areas, including implementing AI Elite within Aprimo and initiatives to increase use of Canada Life’s own AI tool to improve efficiency and reduce inbox traffic.
Who You Are
- Good understanding of the Literature Management process/objectives – principles of item review/approval.
- Strong ability to navigate and use a technical platform with an understanding of the importance of data completeness and integrity.
- Detailed understanding of business process models and the ability to translate business needs into such models and data structures.
- Strategic thinker and decision maker with strong influencing skills, able to build credibility with stakeholders at all levels.
- Exceptional project management skills, managing multiple projects, budgets and deadlines.
- Excellent stakeholder skills, adept at gaining support from a wide range of people.
- Strong analytical skills, using data to make informed decisions and continuously improve processes and practices.
- Strong leadership skills, able to lead, develop and mentor teams across the function.
- Positive mindset with strong self‑motivation and resilience, a flexible and proactive approach to tackling problems, and the ability to manage several tasks to challenging deadlines.
- Experience at a senior level in a regulated environment, taking responsibility for reputation and risk, reporting to leadership teams.
- Experience managing projects or complex programmes, dealing with competing priorities and managing budgets.
- Ability to demonstrate exceptional judgement with a strong commercial understanding.
Qualifications
- Degree level education or equivalent.
- Certified Aprimo Admin user, previous Aprimo experience, or understanding of a similar Digital Asset Management system.
Benefits of working at Canada Life
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and a comprehensive reward package including a generous pension and bonus scheme, income protection, private medical insurance and life assurance. We also provide a range of other benefits and support services as well as regular personal and professional development opportunities.
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