General Operative – West Midlands, East Midlands, East of England

Overview

General Operative

Location: AASC West Midlands, East Midlands, East of England

Salary: £27,500, plus Serco Benefits

Contract: Full time, 37.5 hours per week

Reporting to: Field Operations Manager

Responsibilities

• Maintenance of property: provide general maintenance services and report faults using the AORA IT system to ensure faults are reported and closed for the property portfolio; ensure all properties are compliant and fit for purpose when completing tasks
• Health & Safety: ensure the safety of all users from a building standard; check relevant property reports before undertaking works (e.g., asbestos, dangerous persons) or request additional reports as deemed appropriate; ensure works comply with risk assessments and method statements
• Furniture & Inventory: repair Serco‑supplied furniture where possible or replace to comply with the Home Office Contract
• Materials Management: purchase materials/PPE from approved Serco suppliers and keep receipts; use only approved Serco standard materials unless substitutions are required by stock
• Purchase: obtain supervisor approval for tool purchases; ensure receipts are obtained and recorded for each property/job
• Waste Disposal: remove waste from works in properties; dispose in approved licensed areas and recycle where possible
• Garden Maintenance: undertake garden maintenance duties for properties within the defined remit
• Work Scheduling & Prioritisation: complete allocated KPI work before the scheduled date; proceed to other maintenance defects to meet contract standards; complete planned maintenance when defects are resolved
• Working Hours: various work patterns; 8 hours a day on patch; 8am to 6pm flexibility

Requirements

• General DIY experience
• Willingness and ability to travel within the region and occasionally within the UK
• Valid UK driving licence is essential

What You’ll Need To Do The Role

• General DIY experience
• A willingness and ability to travel within the region and occasionally within the UK (a valid UK driver’s licence is essential)

Working Hours

• 8 hours per day on patch; flexible from 8am until 6pm

What We Offer

• Salary: Competitive salaries with annual reviews
• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days’ annual leave plus bank holidays
• Training and development: Wide range of learning opportunities with internal courses, funding for qualifications and apprenticeships, mentoring, and internal progression
• Wellbeing: Employee assistance, health line, wellbeing app, healthcare cost support, and discounts on Serco‑managed leisure centres
• Discounts: Savings across retailers
• ShareSave: Save and buy Serco shares at a discount
• Employee networks: Diversity and inclusion networks
• Charity: Volunteer day and charitable giving options

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About Serco

Serco delivers essential public services worldwide across multiple sectors. We are committed to diversity and inclusion and support flexible working arrangements where possible.

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