Customer Service Officer (Frontline) – JL

Customer Service Officer (Frontline) – Up to 1-Year Contract

Job Description

My client is seeking a Customer Service Officer (Frontline) to provide professional and efficient frontline support to customers. You will be responsible for handling enquiries, assisting with service requests, and ensuring a smooth customer experience across various service touchpoints.

Key Responsibilities

• Attend to walk-in customers and provide frontline customer service support
• Handle customer enquiries, feedback, and service requests in a professional and timely manner
• Assist customers with applications, registrations, payments, and administrative processes
• Guide customers on procedures, services, and available resources
• Manage appointment scheduling and queue management (where applicable)
• Perform data entry, document verification, and records maintenance
• Liaise with internal departments to resolve customer issues and follow up on outstanding cases
• Ensure accuracy, compliance, and adherence to service standards and SOPs
• Support general administrative and operational duties as assigned

Requirements

• Prior experience in customer service, frontline, reception, call centre is an advantage
• Strong communication and interpersonal skills
• Customer-oriented with a professional and positive attitude
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Able to work independently as well as in a team
• Comfortable working in a fast-paced service environment

Employment Details

• Contract Duration: Up to 1-year contract (renewable subject to performance and business needs)
• Working Hours: Monday to Friday, Office Hours
• Work Location: Various locations across Singapore

Why This Role

Exposure to frontline customer service operations

Opportunity to build strong administrative and communication skills

Structured working environment with training and support

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