Restaurant General Manager – Bury St Edmunds

Restaurant General Manager – Taco Bell (Europe)

Reporting to the Area Coach, the Restaurant General Manager (RGM) is responsible for overseeing all aspects of restaurant operations to ensure customer satisfaction and profit maximization.

Essential Duties and Responsibilities

• Build and develop a high‑performing team by recruiting, training, coaching, and retaining qualified operators.
• Lead by example and embody Taco Bell’s HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful.
• Control daily operations, including scheduling labor, ordering supplies, managing inventory, and maintaining equipment and facilities.
• Ensure compliance with health, safety, and company policies while creating a safe and welcoming environment for customers and staff.
• Drive customer‑focused excellence by resolving issues, implementing service standards, and using customer insights to improve the experience.
• Track and analyze key performance indicators such as speed with service, sales, margins, and profit & loss, and develop corrective action plans.
• Collaborate with the Area Coach to develop and execute an annual operating plan, including capital expenditures and vendor relationships.

Required Qualifications

• High school diploma required; university degree preferred but not mandatory.
• 2–4 years of operational management experience in the quick‑service restaurant industry or a retail environment, with responsibility for full P&L.
• Strong business math, accounting, and analytical decision‑making skills.
• Demonstrated ability to build and maintain strong interpersonal relationships, resolve conflicts, and communicate effectively.
• Computer literacy and basic proficiency with point‑of‑sale and management software.
• Proactive, energetic, and positive leadership style that motivates employees to deliver quality food, service, cleanliness, and speed.
• Proven track record in selecting, coaching, and developing managers and team members to achieve customer satisfaction and financial performance.

Benefits and Perks

• Meal benefits – a complimentary meal during each shift.
• Employee Assistance Platform for health, family, and financial support.
• Additional benefits may be available depending on location and can include flexible scheduling and performance‑based incentives.

Equal Opportunity Employer

Taco Bell is an equal‑opportunity employer. We are committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

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