At Blue Sky Leisure, we are all about inspiring connection with nature — and we are looking for a Duty Manager to help us create exceptional experiences for our guests, owners and team.
This is a varied, hands-on role where no two days are the same. As Duty Manager, you will play a key role in keeping our parks running smoothly, safely and efficiently, while delivering outstanding service at every moment.
The Role
As Duty Manager, you will be the central point of contact during your shift — supporting teams across the park and ensuring a seamless guest experience.
You will:
- Be responsible for the overall day-to-day operation of the park during your shift
- Act as the first point of contact for guest enquiries, requests and feedback
- Respond quickly and professionally to any issues or incidents
- Support all departments across the park — from reception to maintenance and countryside
- Ensure high standards of cleanliness, presentation and service across all facilities
- Carry out regular checks across departments, amenities and outdoor areas
- Take the lead in emergency situations, including first aid and fire safety
- Work closely with the Parks Management Team to maintain smooth operations
This is a highly visible and varied role ideal for someone who enjoys problem-solving, working outdoors and being part of a close-knit team.
About You
We are looking for someone who thrives in a fast-paced environment and is passionate about delivering great guest experiences.
You will:
- Be friendly, approachable and confident communicating with guests and colleagues
- Be proactive, organised and able to prioritise effectively
- Have a flexible, hands‑on approach to work
- Be a team player who builds strong relationships across departments
- Remain calm under pressure and confident handling challenges
- Have a “can-do” attitude and a passion for great service
Experience in a customer-facing or operational role is beneficial, but not essential — we are more interested in your attitude and approach.
Skills & Experience
- Strong communication and interpersonal skills
- Good organisation and time management
- Problem‑solving ability and attention to detail
- Flexibility to work across different tasks and environments
- Basic maintenance or practical skills
- Experience in a guest-facing or hospitality role
- Health & Safety training (e.g. COSHH, Manual Handling)
Full training will be provided, including First Aid and Fire Warden certification
Working Hours
- Open to full-time or part-time applications
- Full-time equivalent: 37.5 hours per week (annualised hours)
- Flexible working patterns, including weekends, evenings and bank holidays
- Along with working in a unique setting with amongst 300 acres of woodland and rare open heathland in an Area of Outstanding Natural Beauty in a friendly and supportive environment, we are also proud to be able to offer you a number of key benefits including: Core Benefits 28 days holiday (including Bank Holidays) Free on-site parking Uniform provided Staff Discounts on Park Free use of the Health & Fitness Club
Kelling HeathWeybourneHoltNorfolkNR25 7HW
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