Operations Manager

Location

Diss, Norfolk (Hybrid)

Contract

Permanent

Hours

40 hours per week a weekend availability.

Overview

Are you an experienced operations leader who thrives in a fast-paced, regulated environment? We’re looking for a commercially aware, people‑first leader to oversee the day‑to‑day operations. In this high‑impact role, you’ll lead large operational teams, shape a culture of accountability and continuous improvement, and help deliver a safe, efficient and customer‑focused team.

At CVS UK Ltd you’ll take on a leadership role in a fast‑paced logistics environment, this is an exciting opportunity to lead a high‑performing team, drive continuous improvement, and make a visible impact on service quality, compliance and customer experience.

Responsibilities

• Lead, coach and develop teams across dispensary, warehouse and inventory operations.
• Drive performance, accuracy and productivity through KPIs, planning and process improvement.
• Ensure high standards of compliance, safety and operational control in a regulated environment.
• Partner with colleagues across the business to improve service delivery and customer outcomes.
• Build a positive, accountable culture focused on quality, development and continuous improvement

What we are looking for

• Proven experience leading large operational teams in logistics, warehousing, production environments
• Strong compliance knowledge, with experience working to quality assurance standards, SOPs and regulatory requirements.
• Experience leading leaders, with responsibility for managers, team leaders and supervisors across multiple functions
• A strong people leader who sets the tone on culture, keeps teams engaged, and puts the customer at the heart of every decision.
• A track record of managing operational performance through SLAs, KPIs, workforce planning and service delivery metrics.
• Good knowledge of warehouse or inventory systems, ideally including WMS or JDA, with the ability to support system development and continuous improvement.
• Strong understanding of compliance, SOPs, quality standards and safe operational practices.
• A confident decision‑maker who uses data and insight to solve problems and improve performance.

Benefits available

• Company pension scheme with employee contributions matched by CVS up to 6% of qualifying earnings.
• Save As You Earn share scheme, with the option to buy discounted CVS shares.
• Buy up to two extra weeks of holiday and sell up to one week through the holiday scheme.
• Free 24/7 employee assistance support for colleagues and their families.
• Health cash plan, plus savings on gym membership, bikes and electric or plug‑in hybrid cars.
• Colleague discounts on vet treatment bills, cost‑price drugs and Animed products, medicines and food.

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