Operations Manager

Brand Director – Case Management

We are seeking an experienced and commercially driven Brand Director to lead our Case Management service. You will take full accountability for service performance, governance, financial delivery, and people leadership, ensuring efficient operations while maintaining the highest standards of care.

Working Hours & Environment

Monday to Friday, 37.5 hours per week. Hybrid working between the office in Newmarket and home.

Key Responsibilities

• Strategic & Operational Leadership: Provide full oversight of service operations, including quality, governance, recruitment, and performance. Translate strategic objectives into clear operational plans and measurable outcomes. Ensure alignment with organisational goals, values, and growth ambitions.
• Governance, Risk & Compliance: Lead clinical and corporate governance, ensuring compliance with all regulatory standards. Identify and mitigate risk across clinical, financial, and operational areas. Maintain robust safeguarding, data protection, and quality assurance systems.
• Financial & Commercial Accountability: Own financial performance, budgeting, and forecasting. Work closely with finance teams to optimise efficiency and manage risk. Monitor utilisation, profitability, and service delivery performance.
• Brand Growth & External Relationships: Develop and maintain strong referrer and stakeholder relationships. Drive business development and expand referral pipelines. Represent the organisation at industry events and lead brand promotion activities.
• People Leadership & Culture: Lead, coach, and develop a high‑performing team. Oversee recruitment, workforce planning, and capability development. Promote a positive, inclusive, and high‑accountability culture.
• Systems & Infrastructure: Oversee implementation and optimisation of business systems. Ensure effective use of data to drive decision‑making and performance.

About You

• Experience & Qualifications: Degree or equivalent in a management, professional, or clinical discipline, with leadership experience in case management or a related sector. Strong commercial acumen, people leadership, and relationship management skills. Experience in quality assurance, audit processes, and service evaluation.
• Skills & Attributes: Strategic thinker focused on operational delivery. Excellent communication, leadership, influencing, and decision‑making skills. Results‑driven, proactive, highly accountable, and highly organised with exceptional attention to detail.

Why Join Us?

• Be part of a leading organisation in case management and complex care.
• Influence and shape clinical excellence across the service.
• Collaborative, supportive, and values‑driven environment.
• Hybrid working with flexibility.

Our Commitment

We are committed to safeguarding, equality, diversity and inclusion, and creating a working environment where everyone feels valued, supported, and empowered to succeed. We also provide reasonable facilities for disability‑qualified applicants. We are a Disability Confident committed employer.

What to Look Forward to

• 25 days plus bank holidays.
• Birthday off.
• Active Learning Hub with e‑learning and face‑to‑face training and development opportunities.
• Active Reward App giving discounts and savings on your weekly shop.
• Employee Assistance Programme Helpline & App for legal, health, wellbeing, relationship, and consumer advice.
• Nest Personal Pension account.
• Medicash Health Plan for you and your family.
• Recognition for outstanding Active Behaviours via Active Awards programme.
• Enhanced Sick & Maternity Pay benefits.
• Refer a Friend Scheme – earn up to 1000 by recommending someone you know.

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