Customer Operations Manager – Milton Keynes
“You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.”
Employment Type: Full Time, RegularDepartment: Customer ServicesNumber of Positions: 1IKEA Milton Keynes is excited to welcome a passionate Customer Operations Manager to join our dynamic team!A Customer Operations Manager at IKEA oversees daily customer-facing operations, leading teams to deliver a smooth, efficient, and positive shopping experience.WHAT WE OFFER Start Date: August 2026 This role has a starting salary of 35,145 per annum, based on competence & experience. 39 hours per week working 5 days over 7 with every 2nd weekend off. We can discuss flexibility to match your life and our business needs during the interview. WORKING WITH US HAS ITS REWARDS Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family’s everyday needs. 15% IKEA discount & discount portal helping you save 100s on High-street retailers. Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans. Given Day – Additional days paid leave to take at any point during the year, when it’s important for you Free healthy meal option, salad bar, fruit, and hot/cold drinks ..as well so much more! https://www.ikea.com/ie/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/WHAT YOU’LL NEED TO HAVE Proven customer focused mindset, with a sound understanding of business and a background gained from working in a customer-focused, fast-moving and multichannel retail environment. Experience of working in a management role within retail and taking responsibility for a large team, whilst working independently and reliably on actions and agreed working methods. Confident communicator who can take the initiative to influence others and adapt quickly to changing demands using customer insights. Proven record/experience of developing coworkers and teams with a working knowledge of talent management processes, i.e. recruitment, development and succession. Key knowledge of relevant customer relations processes, tools and working methods and a solid understanding of daily operations to secure the customer journey through all channels. Ability to set clear expectations and directions with good analytical and numerical skills using knowledge of cost and budget management whilst securing staffing needs according to the customer flow. Solid understanding of the change management process for both process and co-workers with the ability to implement solutions quickly and with simplicity.WHAT YOU’LL BE DOING DAY TO DAY Contribute ideas & insight to the creation and operational implementation of the local customer relations’ action plan. Execute and follow up a customer-focused culture throughout the unit and ensure an overall inspiring shopping journey. Build business competence by supporting Customer Team Leaders in their efforts to improve according to agreed development plans and securing succession for key roles within the function. Lead, coach, develop the full team promoting individual growth and competence at all levels and securing a high performing team Implement the global solutions, services and tools that support the daily operations within the customer function. Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other efficiency drivers including accountability of the customer & compensations budget. Provide a family-friendly environment that converts more visitors to happy customers. Ensure a customer-friendly, efficient and cost-effective execution of the payments process. Maintain relations with external and internal partners and provide input to the service agreements and contracts with internal/external partners and support co-workers in execution and follow up Ensure outstanding day-to-day operational performance to improve the customer shopping experience and drive the happy customer score. Identify and develop the many talents in the unit and within the department to secure succession planning. Support proactively with customer insights for business and customer experience improvements.WE CARE FOR THE PEOPLE It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many RECRUITMENT PROCESS INFORMATIONIf you have any special requirements during the interview process, please let us know as soon as possible. First step, please attach an updated CV with your application so we can get to know you better. Next step, if successful you will be invited to an interview with one of our hiring managers. Come see things a little differently with us and be part of creating a better everyday life for the many.For any advice or support, email recruiter fiona.currie@ingka.ikea.com and I will be happy to help…