Senior Claims Analyst – US GL

Senior Claims Analyst – US General Liability

City of London – Hybrid

Competitive base salary + Bonus

Key Responsibilities

• Provide technical leadership for General Liability (GL) claims, ensuring accurate and timely reserving, payments, and claims handling. Experience managing high-value bodily injury claims is highly desirable.
• Take ownership of decision-making on the largest, most complex, and high-exposure claims within the portfolio.
• Exercise senior-level authority over GL claims, including oversight of delegated reserving, payment, and settlement authority granted to junior team members and external claims partners.
• Serve as the subject matter expert and technical leader for GL claims, delivering guidance, coaching, and training to ensure teams remain current with industry developments, market trends, and best practices.
• Develop and implement best-in-class claims processes, procedures, and documentation, ensuring appropriate quality assurance and governance standards are maintained.
• Build and maintain strong collaborative relationships with product, underwriting, and business stakeholders, providing claims insight that supports strategic and operational decision-making.
• Monitor, analyse, and report on claims trends, working closely with stakeholders and actuarial teams to support reserving decisions and drive continuous improvement initiatives.
• Champion a culture of technical excellence, innovation, and outstanding service delivery across the claims function.
• Ensure compliance with all applicable regulatory requirements, internal policies, governance frameworks, audit standards, and risk management procedures.
• Safeguard organisational licences, permissions, and regulatory obligations through effective adherence to compliance and control processes.

Experience required:

• Extensive US General Liability Claims Adjusting experience,
• Competent with ECF and Lloyd’s Claims Schemes.

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