Customer Support Administrator (Temporary Contract)
Location: Bermondsey, London (Office-Based)
Start: ASAP
Introduction
We are supporting a growing retail business in the search for a Customer Support Administrator to join the team on a temporary basis.
This is a varied, hands-on role supporting the day-to-day running of e-commerce operations, customer service, and warehouse coordination. The successful candidate will be highly organised, proactive, and confident managing multiple administrative tasks while working closely with third-party logistics providers and internal teams.
The Role
You will support the smooth running of online order fulfilment, stock management, and customer care operations.
Responsibilities include:
• Coordinating e-commerce order fulfilment with third-party warehouse and logistics partners
• Supporting stock control and inventory management alongside warehouse teams
• Managing customer service administration, including pre-orders, delivery updates, returns, and refunds
• Liaising with courier providers to resolve delivery queries
• Processing customer refunds accurately and efficiently
• Monitoring warehouse packaging and consumables, including reporting and ordering
• Maintaining accurate records and updating internal systems
• Supporting wider operations and customer care activities as required
You – Skills & Experience:
• Previous experience in e-commerce operations, customer service, or operations administration
• Experience using NetSuite is highly desirable
• Strong organisational skills with excellent attention to detail
• Experience managing refunds, returns, and customer enquiries
• Comfortable liaising with third-party logistics providers and couriers
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication skills and a proactive approach to problem solving
• Proficient in Microsoft Office, particularly Excel
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