We’re recruiting an experienced and confident Customer Service Advisor to join a fantastic, purpose-built student accommodation site in Leicester.
This is the perfect opportunity for someone who thrives in a fast-paced, people-focused environment and enjoys being actively involved on site. You’ll be a visible, approachable presence across the building, delivering exceptional customer service while confidently managing the day-to-day challenges of a busy residential community.
This role requires someone who can build positive relationships with residents, remain calm under pressure, and confidently deal with a wide range of situations, including resolving complaints and supporting the safety and wellbeing of residents.
About the Role
This varied front-of-house position combines customer service, administration, and active site engagement in a busy student residential environment.
Key Responsibilities
- Deliver a professional, welcoming front-of-house reception service.
- Provide outstanding customer service to residents, visitors, contractors and partners.
- Build strong relationships with residents through regular engagement across the building.
- Handle enquiries, complaints and maintenance issues promptly and professionally.
- Confidently manage challenging situations, including anti-social behaviour and resident disputes, escalating where appropriate.
- Conduct welfare checks, room inspections and incident reporting.
- Assist with viewings and promote the accommodation and resident services.
- Manage parcel deliveries and reception administration.
- Identify hazards, respond appropriately to alarm activations, and support emergency procedures.
- Carry out health & safety, compliance and operational checks.
- Maintain high presentation standards across reception, communal lounges, lift lobbies and hallways.
- Work collaboratively with site management, maintenance and operational teams to ensure an exceptional resident experience.
About You
- Previous experience in a customer-facing role within hospitality, residential, student accommodation, retail or front-of-house.
- A genuine passion for delivering exceptional customer service and creating positive resident experiences.
- Confident, resilient and able to deal professionally with challenging situations and difficult conversations.
- Calm under pressure with excellent problem-solving and conflict resolution skills.
- Strong communication skills, both written and verbal.
- Well-presented, approachable and professional.
- Proactive, organised and happy to take ownership of issues from start to finish.
- Good IT skills and strong attention to detail.
- A supportive team player with empathy, professionalism and a can-do attitude.
What’s on Offer
- Full-time: Monday-Friday, 9:00am-5:30pm.
- Seasonal flexibility: During the busy summer period, the role will include working Saturdays, with a day off in lieu during the week, before returning to the standard Monday-Friday schedule.
- Salary of £25,757 per annum.
- A supportive and collaborative team environment within a growing company.
- A varied, hands-on role where you’ll make a real difference to the resident experience every day.
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