Role :
• Coordination/planning of up to 100 field inspectors across Europe
• Coordination of Inspection activities for subsea oil & gas components such as Christmas Trees, cranes, valves, SCM, seals, skids, manifolds, pipeline etc.
• Processing of new applications and providing guidance to new and existing clients, ensuring compliance of internal policies, rules and local legislation.
• Ensuring compliance with applicable specifications, standards and regulations.
• Review quality assurance requests and develop inspection requirements, consistent with the relevant quality assurance standards, and cost estimates.
• Appoint suitably qualified internal inspectors or third party inspection service providers and lead the project inspection kick-off meetings.
• Maintain a database of qualified third party inspection service providers and their geographical location, proactively working with contractor companies to ensure adequate coverage for anticipated assignments.
• Assist in the quality assurance process assessment, reviewing work for compliance with the relevant quality assurance and controls standards.
• Prepare and issue quotations to global clients
Key Accountabilities :
• Consolidate information provided by clients and understand fully inspection requirements
• Develops and maintains long-term relationships with accounts
• Makes sure clients receive requested products and services in a timely fashion
• Work with management to predict and trends and tracking of client account metrics
• Coordinate projects within client relationships, working to carry out client goals while meeting company goals
• Identifies opportunities to grow business with existing clients
• Collaborates with sales team to reach prospective clients
• Service multiple clients concurrently, often meeting deadlines
• Keep records of client transactions
• Timeliness and attention to detail of all requests from the client (Intercompany or direct) relating to supporting documentation.
• Ensuring compliance of QMS and supporting continuous improvement
• Control of the accurate inputting of data entry into internal systems
• Maintaining a high standard of administration and record keeping ensuring smooth processing of all applications.
• Ensuring all new clients are inducted into the Oracle system in adherence to ABSG guidelines.
• Ensuring clients experience is of the highest customer excellence standards to achieve client retention to grow the business and relationship with the client
• During the day to day activities ensure all sales / registration leads are passed using the appropriate channels.
• Escalation of claims and complaints received from clients into internal ETQ Global Quality Management System.
• Working effectively with other ABSG global offices to solve any problems related to application processing and providing follow-up to the point of resolution.
• Full understanding of global inspection processes and procedures and solid understanding of all Country Instructions.
• Detection of training needs within New/Current Applications team to be addressed with Supervisor
• Performing any other appropriate functions assigned by the Inspection Services management.
• Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and act in accordance with ABSG’s UK Equality & Diversity Policy, and ensure others do so.
• At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues and clients, in line with the Company’s policies and procedures.
Skills & Knowledge :
• Decisive, Assertive, Results and Customer Oriented
• Ability to Manage Multiple Projects
• Negotiation / Communication Skills
• Excellent communication skills
• Fluent in English
Desirable Experience:
• Experience with inspection services
• Experience with coordination services
• Technical knowledge within the manufacturing environment
• Working within subsea oil & gas industry
Further Info:
• Role will be full time 37hrs / 5 days per week
• Role will be based in Birchwood, Warrington, UK
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