HALO ITSM Developer – Permanent

AgileSource are looking to speak with HALO ITSM Developers regarding a new full time opportunity with a growing IT & Digital Consultancy who are growing their HALO practice and are working on some large cutting edge projects.

The Role:

Background & Experience:

• Experienced ITSM Developer with hands-on expertise in HALO ITSM, ServiceNow, and similar platforms, delivering configuration, customisation, and development across service management tools.
• Strong consulting and stakeholder engagement skills, with the ability to translate business requirements into technical solutions and communicate effectively with both technical and non-technical audiences.
• Advanced experience in designing, developing, and supporting ITSM solutions, including:
• UI forms and field configuration
• Workflow design and automation
• Notifications and business rules
• Client-side and server-side scripting (JavaScript)
• Proven capability in customising HALO ITSM environments to meet complex organisational requirements.
• Expert-level troubleshooting and root cause analysis, ensuring system stability and performance optimisation.
• Experience working both independently and within Agile development teams, delivering complex ITSM implementations and enhancements.
• Strong understanding of ITIL frameworks and service lifecycle processes, applying best practices across Incident, Problem, Change, and Service Request Management.
• Demonstrated experience integrating ITSM platforms with external systems and tools, including:
• REST and SOAP APIs
• Third-party monitoring and event management solutions
• Infrastructure and discovery tools
• Solid understanding of Event Management and integration with enterprise monitoring platforms.
• Strong analytical mindset with experience in structured analysis, system design, and development methodologies.

Other Specifications

• Proven track record of delivering ITSM solutions, supported by clear, outcome-based examples and references.
• Experience working in Agile environments, contributing to iterative development and continuous improvement.
• ITIL Foundation (v3 or v4) certified; advanced certifications desirable.
• Strong project delivery and customer engagement skills, with a focus on value-driven outcomes.
• Highly collaborative team player, while also capable of working autonomously.
• Comfortable working in fast-paced environments with tight deadlines.

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