Administrator

Morgan McKinley Northern Home Counties are proud to be partnering with a well-established business in Bicester to recruit a Business Support Administrator to join their growing team.

This is an excellent opportunity for an organised and customer-focused professional. Reporting into the Business Support Manager, you’ll play a key role in ensuring the smooth running of day-to-day operations by providing administrative support, managing customer enquiries, and assisting with claims processing. This is a varied role offering excellent long-term career prospects within a growing organisation.

Key Responsibilities:

• Provide general administrative support across the business.
• Handle inbound and outbound customer calls, delivering a high level of customer service.
• Process and manage claims accurately, ensuring all documentation is completed and recorded.
• Respond to customer enquiries via telephone and email in a professional and timely manner.
• Maintain accurate customer records and update internal systems.
• Liaise with internal departments to ensure claims and customer queries are resolved efficiently.
• Support with data entry, document management and filing.
• Assist with reporting and general office administration.
• Ensure all work is completed in line with company procedures and service level agreements.
• Support the wider team with ad-hoc administrative duties as required.

Candidate Requirements:

• Previous experience within an Administration, Business Support, Customer Service or Office Support role.
• Confident and professional telephone manner with excellent communication skills.
• Strong organisational skills and the ability to manage multiple priorities.
• Excellent attention to detail and a high level of accuracy.
• Proficient in Microsoft Office, including Word, Excel and Outlook.
• Positive, proactive approach with a willingness to learn.
• Able to work effectively both independently and as part of a team.
• Experience within claims administration would be advantageous but is not essential.

What’s on Offer:

• Salary up to £28,000 per annum.
• Supportive and collaborative working environment.
• Excellent training and ongoing development.

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