Senior Account Coordinator

This newly created role will support the Account Director, Creative, and serve as a critical link between our internal teams, client stakeholders, and PAYE workforce. If you thrive in fast-paced environments, enjoy solving problems, and are passionate about creating seamless experiences, this is a great opportunity to grow your career.

What You’ll Do:

As a Senior Account Coordinator, you’ll manage day-to-day operations across multiple HR and workforce administration processes. Your responsibilities will include:

• Building strong relationships with client managers, freelancers, and internal teams.
• Supporting hiring managers and suppliers throughout the contingent labour/ non-employee lifecycle – from requisition creation to onboarding and offboarding.
• Maintaining accurate records in Atrium’s HRIS (eg. Bullhorn, Avionte etc.), timekeeping systems, and client FMS tools (eg. Worksuite, Worksome, YunoJuno, Lifted etc.)
• Monitoring compliance with HR/payroll regulations and program SLAs.
• Diagnosing and resolving client concerns, escalating as needed with leadership support.
• Facilitating offboarding, including terminations, documentation updates, and communication with HR.
• Participating in regular client and internal meetings to drive program goals and ensure alignment.
• Supporting programme adoption, communications, and operational consistency across engagements.

You’ll thrive in this role if you:

• Have experience in account coordination with PAYE staffing agency workers, MSP/ RPO staffing provider program, PAYE payrolling.
• Communicate clearly and professionally with clients, associates, and internal teams
• Approach your work with empathy, curiosity, and a service mindset
• Are detail-oriented and diligent, especially when it comes to data and documentation
• Enjoy solving problems and offering practical, well-considered solutions
• Are receptive to feedback and committed to continuous improvement
• Bring a positive, team-oriented attitude to your work

…