Job Description
Receptionist – GP Practice
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Location: BrightonContract Type: Full-TimeSalary: CompetitiveStart Date: As soon as possible
About the Role
We are recruiting a friendly and organised Receptionist to join a busy and supportive GP Practice in Brighton.
This is an excellent opportunity for someone who enjoys working in a patient-facing environment and takes pride in delivering excellent customer service within primary care.
As the first point of contact for patients, you will play a key role in ensuring the smooth day-to-day running of the practice while providing a welcoming and professional experience for all visitors and callers.
Key Responsibilities
- Greet patients and visitors in a professional and compassionate manner
Manage incoming calls and respond to patient enquiries efficiently
Book, amend, and cancel appointments using the clinical system
Process repeat prescription requests and incoming correspondence
Maintain accurate patient records and update demographic details
Support administrative duties including scanning, filing, and document management
Liaise with GPs, clinicians, and the wider practice team
Ensure confidentiality and compliance with NHS information governance standards
What We’re Looking For
- Previous reception or customer service experience
Excellent communication and interpersonal skills
Strong organisational and IT skills
Ability to remain calm and professional in a busy environment
Team player with a positive and patient-focused approach
Desirable
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- Previous GP surgery or NHS experience
Familiarity with EMIS, SystmOne, or similar clinical systems
Understanding of NHS appointment processes and medical terminology
What’s on Offer
- Supportive and friendly practice environment
Opportunity to develop within primary care services
Ongoing training and development opportunities
Flexible working arrangements may be considered
Stable and rewarding role within a community-focused practice
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