**Job Identification:** 207459
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
**Salary** Competitive
Waldorf Astoria London – Admiralty Arch is seeking a Night Receptionist to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.
This is a unique opportuny for an experienced luxury hotelier to join the founding team and help shape the guest experience at this landmark hotel.
Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London u2013 Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants – Coreus by Clare Smyth and Cafu00e9 Boulud by Daniel Boulud – bringing together two of the worldu2019s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
Waldorf Astoria Hotels & Resorts is Hiltonu2019s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the worldu2019s most sought-after destinations.
**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2026**
_Proudly voted by our Team Members_
**A World of Rewards**
Complimentary, nourishing meals provided while on duty Exceptional development programmes, designed to support and accelerate your growth at every stage Opportunities to make a meaningful impact through our industryu2011leading Corporate Responsibility initiatives Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage High street savings through Perks at Work 28 daysu2019 holiday, including bank holidays, rising to 33 days with length of service
We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.
**Here’s what you’ll do during a typical day:**
As a Night Receptionist, you will provide refined overnight frontu2011ofu2011house service, ensuring guests enjoy a seamless, secure, and distinguished experience from arrival through departure. You will also complete all night audit procedures with precision and discretion.
As a key contributor to guestsu2019 first and lasting impressions, the Night Receptionist is expected to perform all responsibilities to the highest standards of ultrau2011luxury hospitality, including:
Resolving guest enquiries efficiently while achieving consistently positive outcomes Delivering an exceptional overnight reception experience, including checku2011in, checku2011out, and completion of all audit procedures as required Keeping the Night Manager and Night Reception Supervisors fully informed of guest feedback and any operational matters arising overnight Demonstrating impeccable service standards and professional conduct at all times Participating in required training and supporting the development of the Night Team Maintaining comprehensive knowledge of room categories, rates, packages, promotions, and hotel offerings to confidently support daily operations Maximising room occupancy through refined upselling techniques and promotion of hotel services and facilities Processing foreign currency, credit card, and cash transactions accurately and in accordance with hotel credit policies Operating frontu2011ofu2011house equipment and property management systems in full compliance with company policies and procedures Upholding all company brand and service standards Supporting other departments as required to ensure seamless hotel operations
**What are we looking for?**
Night Receptionists representing Hiltonu2019s luxury brands consistently act in the best interests of our guests while collaborating closely with fellow Team Members. To succeed in this role, you will demonstrate the following attributes:
Previous experience within a customeru2011focused or serviceu2011driven environment A positive, calm, and professional demeanour with strong communication skills A genuine commitment to delivering personalised, highu2011touch guest service Impeccable grooming and presentation standards The ability to work independently as well as collaboratively within a team A competent level of IT and systems proficiency Flexibility and availability to work overnight shifts
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience handling cash and financial transactions Prior experience within a luxury or ultrau2011luxury hospitality or serviceu2011led environment is highly desirable.
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**Join an Award-Winning Workplace Culture**
At Hilton, we donu2019t just deliver exceptional experiences for our guestsu2014we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weu2019ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the Worldu2019s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, weu2019re setting new standards for the future of travel.
Whether youu2019re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careeru2014and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why weu2019re more than a great place to stayu2014weu2019re a great place to work….