Relationship Director – Security

Opportunity

We are seeking a senior, strategic leader to take on the role of National Director – Security Services, operating at Group Board level with a high degree of autonomy and influence. In this role, you will lead national client relationships, drive retention and growth, and shape innovative service solutions that differentiate our offering in the market. You will ensure every contract operates with clarity, confidence, and strong commercial discipline, while acting as a visible brand ambassador and industry leader.

Position Details

• Location: National (UK Wide)
• Hours: Monday to Friday, 09:00 to 17:00
• Salary: Competitive
• Contract: Full-Time, Permanent

Key Responsibilities

• Strategic Relationship Management: Build and maintain strong, multi‑layered client relationships to drive retention, growth, and cross‑selling opportunities.
• Service Performance: Oversee national service delivery standards, ensuring consistent excellence, rapid issue resolution, and a customer‑first approach.
• Service Solutions, Innovation & Continuous Improvement: Lead the development and evolution of innovative service solutions, including 12‑month added value roadmaps, ensuring a strong competitive edge and enhanced customer experience.
• Industry Representation: Represent the business at key industry events, forums, and affiliations, influencing conversations and positioning the organisation as a market leader.
• Retention & Retender Strategy: Own contract retention strategy, lead turnaround plans for at‑risk accounts, and drive continuous improvement through learning analysis.
• Strategic Mobilisation Leadership: Lead high‑profile mobilisations with strong governance and structured delivery, ensuring long‑term contract success.
• Audit & Compliance Oversight: Support and lead internal and external audits, ensuring full compliance with regulatory and internal standards.
• Team Leadership: Lead, develop, and inspire Regional Directors and Account Directors, building a high‑performing national leadership team.
• Continuous Improvement: Use data, insight, and strategic planning to drive efficiencies, innovation, and measurable business outcomes.

Experience & Qualifications

• Minimum 5 years’ experience in a senior leadership role within a security service‑led organisation (e.g., Account Director, Partnership Director, Customer Director, COO, MD, National Director).
• Proven track record of driving retention, growth, and operational excellence at scale.
• Full UK driving licence.
• Full 5-year checkable employment history including references, credit check, and right to work in the UK.

Key Skills & Competencies

• Strong commercial acumen with a focus on profitability and sustainable growth.
• Exceptional relationship‑building and stakeholder management capability.
• Strategic thinker with the ability to influence and shape organisational direction.
• Strong leadership skills with experience managing senior leaders.
• Data‑led decision maker with a focus on measurable outcomes.
• Excellent communication and presentation skills.
• Highly organised with strong attention to detail.
• Champions process, governance, and operational excellence.

Who You Are

• An authentic and grounded senior leader aligned to our CARE values.
• A strategic relationship builder who inspires trust and long‑term partnerships.
• Insight‑led and confident influencing industry conversations and driving innovation.
• Relentlessly focused on retention, growth, and opportunity.
• A visible leader who takes ownership and drives accountability.
• A strong communicator and brand ambassador who represents the organisation with credibility and impact.

Why Join Us?

• Be part of a growing, ambitious organisation operating at national scale.
• Play a pivotal role in shaping strategy and influencing key business decisions.
• Lead high‑impact client relationships and national operations.
• Work alongside a collaborative Group leadership team.
• Access development opportunities through Kingdom Academy.
• Operate in a business that values innovation, performance, and people.
• At Kingdom, we live by our CARE values, putting people at the heart of everything we do. You’ll thrive in an entrepreneurial, fast‑paced environment where ownership, accountability, and continuous improvement are expected and rewarded.

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