Workday Financials Consultant (P2P)- Post-Deployment

Job Overview

As a Workday Financials Consultant (P2P) at Kainos, you will support global customers post‑deployment, configuring, troubleshooting and optimising solutions while ensuring continued value from their Workday investment.

Key Responsibilities

• Efficiently manage and prioritise incoming Workday tickets to ensure timely resolution and high client satisfaction.
• Perform accurate triage of support cases, assessing case type, impact, urgency, and priority.
• Ensure compliance with Service Level Agreements (SLAs), particularly around Target Response and Fix Times.
• Collaborate with the Functional Manager to review ticket volumes and drive process improvements and best practices.
• Participate in client meetings to provide insight, suggest improvements, and deliver enhancements.
• Mentor junior consultants and actively promote a culture of knowledge sharing, accelerating team capability development.
• Identify opportunities for improving internal tools, templates, and support delivery processes.

Qualifications

• Deep understanding of Workday Financials and Procure to Pay.
• Excellent customer focus, able to assess customer needs, build relationships and manage customer expectations.
• Excellent communicator, able to communicate with customers and colleagues with impact and credibility.
• Strong commercial awareness and complete understanding of project and business dynamics.
• Broad business and technology experience and awareness of industry trends.
• Ability to work to tight deadlines and make sensible decisions under pressure.
• Ability to widen and maintain a network of external contacts.
• Excellent consulting skills, e.g. leading large‑scale workshops with multiple stakeholders.
• Regular participant in sales activities and responsible for providing input to work estimates.
• Understanding of risk management and ability to manage risk within the capability.
• Support the operations function ensuring consultant pool is used in the most commercially advantageous way.
• Commercial understanding of utilisation within a services organisation and importance of targets.
• Able to rotate through various Workday delivery services specifically Consulting and Application Management Services.
• Able, if required, to travel to customer sites in the same region (minimal out‑of‑region travel may also be required).

Nice to Have

• Develop and deliver products/offerings and services that differentiate Kainos in the marketplace.
• Identify talent for rapid development within the capability.
• Experience of managing, mentoring and developing teams.

Embracing Our Differences

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talent from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.

We encourage applicants that require accommodations to reach out to us.

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