Herefordshire and Worcestershire Health and Care NHS Trust
Administration Manager
The closing date is 14 July 2026
Due to the transformation of our services, we now have an exciting opportunity for an experienced, professional, energetic and ambitious individual to join the Children, young people and families (CYPF) specialist teams.
We are looking for a highly motivated and enthusiastic Administration Manager who enjoys a challenge to support the management of the CYPF administration service. You will need to have excellent communication and leadership skills, with proven experience of managing a multidisciplinary administration team who provide and support the community paediatricians, physio therapists, occupational therapists, Umbrella service and child development centres. You will need experience of working with a wide range of personalities and skillsets.
We will provide you with resources to develop and progress, continual professional development as well as a wide range of wellbeing and support.
Please note the Trust is unable to provide sponsorship to work for this role; to apply you must have current right to work in the UK status. Employment on a time limited visa doesn’t guarantee sponsorship at point of expiry.
Main duties of the job
You will need to be able to demonstrate on your application form a proven track record in line management and the supervision and development of admin staff, together with experience of managing and supporting staff through change. There is a requirement for strong team working and an understanding of maintaining psychological safety in a team.
Significant experience and knowledge of implementing and maintaining administrative processes is required. You will need to be a strong team player as well as a self‑starter.
You will need experience of the implementation of innovative digital support, telecommunications solutions together with use of AI to support clinic team development. Experience of using process flow software to manage team performance is required.
About us
We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites. We will support you to thrive; offer flexible working options for a great work‑life balance, help you fulfil your ambitions and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures and ethnicities.
What we offer
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of supportive staff networks
- Health and wellbeing opportunities
Job responsibilities
The Administration Manager for CYPF will manage a team of administration staff and in collaboration with the Clinical Services Manager will support the delivery of the service.
The successful candidate will have excellent communication skills, experience of staff appraisals and recruitment processes together with a broad knowledge base of IT systems used within the NHS and will be experienced in the use of all Microsoft Office products, with a high level of IT literacy. They will be able to collect, interpret and apply data to support the improvement of services.
The successful candidate will have a keen interest in the development and maintenance of digital support to all administration teams and a willingness to develop an understanding of the data each service needs to collect and manage. They will need to be interested in innovation, change and improvement.
Person Specification
Experience
- Significant recent Senior Administrative/Secretarial experience (usually demonstrated by a minimum of 3 years experience at this level)
- Significant experience of supervision/management of staff
- Developing and managing admin systems
- Previous NHS experience
- Previous experience working within health services
- Monitoring of budgets
Additional Criteria
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust
- Tact and discretion for dealing with confidential information
- Ability to meet the travel requirements of the role
- Understanding that the Trust is unable to provide sponsorship to work for this role, and employment on a time limited visa doesn’t guarantee sponsorship at point of expiry.
Qualifications
- Educated to Degree level in a relevant subject or equivalent, or equivalent experience.
- Will be asked to provide original certificates to verify qualifications at point of offer.
Skills & Abilities
- Ability to challenge poor behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Excellent organisational skills
- Advanced IT skills – to be tested at interview
- Numerate with the ability to monitor budgets
- Ability to collate and analyse informationAccuracy and attention to detail
- Ability to use initiative effectively
- Line management
- Supervisory skills
Knowledge
- Extensive knowledge of administrative systems and processes
- Extensive knowledge of Microsoft Office Suite
- Understanding of the Data Protection Act and NHS Code of Confidentiality
- Other IT systems such as Framework, Oracle, Carenotes, ESR
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
#J-18808-Ljbffr…