Senior Engagement Manager, Professional Services, UK NatSec, WWPS
Job ID: 10461277 | AWS EMEA SARL (UK Branch)
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitate technical discussions and ensure alignment with customer outcomes. You will apply AWS frameworks such as Well‑Architected and Cloud Adoption Framework while demonstrating technical credibility across stakeholders, distilling customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain‑specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you will lead increasingly complex technical projects, shape cross‑organizational technical strategies, and establish best practices in your domain. You will apply your management and leadership capabilities to submit project plans, proactively identify and manage risks, resolve issues, and drive projects to successful completion while exceeding customer expectations.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. The team works with customer teams and the AWS Partner Network to execute enterprise cloud computing initiatives and to deliver focused guidance through global specialty practices covering a range of solutions, technologies and industries.
Key Job Responsibilities
- Lead and manage complex cloud migration and transformation projects or programmes from inception to completion.
- Ensure successful delivery of project or programme outcomes within agreed time frames, budgets and quality parameters.
- Develop and execute project or programme level planning with agility, adjusting strategies to meet evolving business objectives.
- Build and maintain strong stakeholder relationships across customers, partners and internal teams at all levels.
- Drive key decisions and resolve project or programme level risks and issues.
- Establish robust governance model, project structure and communication plan.
- Lead multidisciplinary teams of technical specialists.
- Ensure compliance with security, regulatory and governance requirements.
- Bridge business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes.
- Travel to UK client locations (3–4 days on customer site per week) to deliver professional services.
- Require eligibility for UK Government Security Clearance and UK nationality.
Basic Qualifications
- Experience in leading and delivering enterprise‑level IT engagements.
- Knowledge of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer‑facing technology.
- Experience in leading multiple Agile teams (e.g. Scrum Masters, Product Owners) concurrently or at scale.
Preferred Qualifications
- Active project management certification (e.g. APM, CSM, PMI‑ACP, PRINCE2).
- AWS certification.
- Experience delivering customer engagements in a professional services role.
- Experience with Agile and project management toolsets such as JIRA, Rally, VersionOne or Taiga.
- Experience presenting to C‑level executives and IT leaders across organizations.
Amazon is an equal‑opportunity employer. We do not discriminate on the basis of protected veteran status, disability or any other legally protected status. We provide accommodations for candidates with disabilities. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) for more information on how we collect, use and transfer the personal data of our candidates.
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