Facilities Manager

Facilities Manager

We currently have an exciting opportunity for a Facilities Manager in London. The Facilities Manager will lead a team to ensure the day‑to‑day client activities for an assigned property/facility are managed, and support the Senior Facilities Manager by being the on‑site key point of contact for key stakeholders and/or client. The role will include responsibility for service quality, helpdesk task resolution, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies, and site budgets accuracy.

Role Summary

Lead and develop a high‑quality team, manage stakeholder expectations, and ensure that all operational, financial and safety standards are met while driving continual improvement and cost control.

What the job involves

Leadership

• Manage and coach the team
• Develop and sustain a high‑quality, well‑motivated team
• Ensure high staff morale, trust, and work ethics
• Build and maintain an environment that supports teamwork, cooperation and performance excellence within the team
• Mentor and enable training & development of team members

Client and Stakeholder Management

• Proactively engage stakeholders so that on‑site client expectations are met
• Build and develop effective client and stakeholder relationships across multiple levels of the organisation
• Act as the on‑site key point of contact for facilities in the client’s premises

Procurement and Vendor Management

• Ensure vendors are well‑managed, delivering services on time and within budget
• Ensure vendor procurement processes comply with agreed client procurement guidelines and Jones Lang LaSalle best practice

Contracts Management

• Plan and manage all contracts to ensure professional delivery at the right costs
• Monitor and trigger re‑procurement when contracts expire
• Continuously assess contracts to deliver best value to the client

Finance Management, Cost Control and Profitability

• Work actively to ensure the site’s financial operations meet or exceed targets and control requirements, including compliance with the Jones Lang LaSalle Code of Ethics
• Ensure financial processes are followed at all times

Health and Safety Management

• Ensure the provision of a safe working environment
• Ensure compliance with statutory regulations on fire, health and safety standards

Site Operations Management

• Recommend and implement continuous quality improvement practices and industry best‑practice operations
• Implement building procedures and performance measures and ensure they are maintained at all times
• Ensure all Critical Environment (CEM) requirements are met
• Review existing operations regularly to reduce costs and improve operational standards
• Provide 24/7 emergency call support; site attendance is required

Risk Management

• Ensure a property risk management program, including audits, is implemented and maintained
• Ensure disaster recovery and business continuity plans are implemented and maintained
• Ensure escalation procedures and incident reporting procedures are in place
• Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct
• Achieve Key Performance Indicators and Service Level Agreements

Ideal Experience

• Tertiary qualification in facilities management, building, business or a related field, and/or 3–5 years’ experience in facilities, property management, hospitality or a related field
• Experience working in a Financial Services/Banking environment
• Excellent people skills, with the ability to interact with a wide range of client staff and demands
• Knowledge of Occupational Safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems
• Demonstrated experience with continuous improvement initiatives (highly desirable)
• Knowledge of vendor management for specialised services
• Understanding of critical facilities and basic technical aspects of property (computer room air‑conditioning, chiller system, fire protection system, mechanical & electrical system, BMS system)
• Proven capacity to understand and interpret commercial contracts
• Budget management and financial analysis skills

Other Personal Characteristics

• Strong communicator—good presentation skills and strong verbal & written communication, also an active listener
• Passion for quality—has an eye for detail to ensure the best delivery of services
• Self‑motivated, confident & energetic
• Ability to effectively deal with stressful situations
• Flexible—able to adapt to rapidly changing situations
• Strongly goal‑oriented—able to focus on meeting all performance targets
• A team player—able to cooperate and work well with others to meet targets
• Proven ability to initiate and follow through with improvement initiatives
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo

Location

On‑site – London, GBR

Equal Opportunity Statement

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

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