Customer Experience & Contact Centre Leader

WMJobs is looking for an experienced Contact Centre Manager to head the delivery of customer contact services in Wolverhampton. The role involves managing face-to-face, telephone, email, and digital channels, ensuring high-quality service for residents and businesses.

Successful candidates will have significant management experience, strong communication skills, and a commitment to continuous improvement. The position offers a full-time contract with flexible working arrangements and a competitive salary.

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