Customer Advisor Belfast Permanent 37 hours per week Build a Career in Customer Service with a Leading Employer Are you passionate about delivering excellent customer service and looking for a role where you can build a longterm career? We’re recruiting for a Customer Advisor to join a wellestablished and awardwinning organisation with over 2,500 employees across Northern Ireland. This is a fantastic opportunity to join a company known for employee stability, strong internal progression, and ongoing investment in training and development. What You’ll Be Doing As part of a busy and supportive Customer Services team, you’ll play a key role in delivering a high standard of service to customers. Your day-to-day will include: Handling customer enquiries via phone and email Coordinating appointments and scheduling work Managing service requests and updating internal systems Supporting field teams and engineers Resolving customer queries and complaints professionally Responding to urgent or emergency situations Processing documentation and maintaining accurate records Providing general administrative support across the team This is a fast-paced, varied role where no two days are the same – ideal for someone who enjoys problem-solving and working in a team environment. Working Hours & Perks Monday-Thursday: 8.30am – 5pm Friday: 8.30am – 4.30pm One late shift per week (until 7pm, Mon-Thurs) No weekend working Additional perks: Free staff bus from Belfast city centre Free on-site parking Salary & Benefits Starting salary: £25,983.50 £26,483 after 6 months £26,983 after 12 months Paid overtime opportunities Annual salary reviews (every April) 20 days annual leave + 11 bank holidays (increasing with service) Company pension from day one (up to 6% matched) Life assurance Private medical insurance (qualifying criteria applies) What We’re Looking For 5 GCSEs (A-C) or equivalent, including English & Maths Either:
o 2+ years in a high-volume contact centre, or o 3+ years in a busy retail/customer-facing role Strong communication and IT skills Ability to multitask and manage a busy workload A team player with a proactive and organised approach Full right to work in the UK Why Apply? This is more than just a job – it’s a chance to join a stable, people-focused organisation where employees stay long-term and develop their careers. You’ll benefit from: Clear progression opportunities Ongoing training and development A supportive, team-driven environment Exposure to a wide range of business functions Interested? To apply, please send your CV to Patricia at Apple Recruitment via the link below. Even if this role isn’t quite right, feel free to get in touch – we’d be happy to discuss other opportunities. Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities Employer.
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