Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Food & Beverage Team at the exclusive Europa Hotel
Under the inspiring leadership of our Conference & Banqueting Manager, Callum Dickson, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. Hours vary to cover breakfast, lunch, dinner and evening functions.
The Salary for this full-time position is £23,478
We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, 29 days holiday plus your birthday and opportunities for career progression and development. For further details about our employee benefits click here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit
Hastings Hotels is an Equal Opportunities Employer.
About The Role
- To serve and assist guests within the function/meetings area.
- To provide the highest standards of service to guests, ensuring all guests needs and expectations are met.
- To be knowledgeable about the facilities and services within the hotel and to be proactive in the sale of these to guests.
- To set up function and meeting rooms in accordance with guest requirements.
- To ensure that function rooms and guest areas are maintained in a clean and tidy manner in accordance with departmental standards.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.
- To ensure that any complaints and difficulties are dealt with courteously and in an efficient manner and reporting them to the Supervisor/ Manager on duty.
- Any other duties as required by management.
About You
We would love you to have some similar previous experience, but this is not essential as our Food and Beverage Team will provide you with full training
Required Criteria
- Right to Work in the United Kingdom
- Good Command of English Language
- Must be educated to GCSE level or the equivalent with Grades A_C in English and Maths.
- Must have good communication skills.
- Must have a professional appearance.
Desired Criteria
- Previous experience in a similar position.
Skills Needed
Hospitality, Food Service Skills, Banqueting Skills, Exceptional Customer Service Skills
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning.
For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests… and quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Company Culture
Our guests remember the small details.
The open fire in the lounge. The supremely comfy beds. The fabulous breakfast… and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification… we can help you attain that.
We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey…
Company Benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.
Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Employee Recognition Scheme, On the job learning, Access to Health & Wellbeing app, Long service awards, Staff celebration events, Company employee App
Salary
£23,478.00 per year
Skills:Hospitality Food Service Skills Banqueting Skills Exceptional Customer Serv
Benefits:Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Competitive salary Preferential room rates
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