Customer Service Advisor – Amundsen House, 16 Stocks Bridge Way, St Ives, United Kingdom
Our Benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage
- A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
- Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
- Take your bank holidays flexibly to better suit your personal circumstances
- Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
- Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
- Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
- Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
- Opportunities to nominate and receive Employee Recognition Awards
- An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes
Take a look at our Employment Benefits Brochure attached to this advert to find out more.
About the role
Join Our Team!
We are a Contact Centre that handles inbound calls, emails, and online enquiries from customers regarding various Council services. This hybrid role involves working from our main base in St Ives and from home. Occasionally, our advisors provide customer support at our reception sites in Alconbury Weald and Wisbech.
Our staff are our greatest asset, and wed love for you to be part of our journey! We are committed to delivering exceptional services to our residents and maintaining high standards. By joining us, you’ll develop valuable skills in a dynamic environment while providing outstanding experiences to our community in our fast-paced working environment!
As you gain experience, you can take on more responsibilities within your team. You’ll participate in regular team meetings and be part of an inclusive culture. You’ll be assigned a mentor and have regular catch-ups with your manager to track your progression within our job family.
Were a busy contact centre, so youll spend most of your day speaking with customers over the phone – typically handlingaround 40 calls daily. If you enjoy helping people and feel confident on the phone, wed love to hear from you!
Shortlisted candidates will be invited to an assessment to test your skills against the job specification on either:
- Monday 27 July 2026 4pm to 6pm or 6pm to 8pm
- Thursday 30 July 2026 6pm to 8pm
Appointment to this role requires National security vetting through the Baseline Personnel Security Standard (BPSS) pre-employment screening, as post holders will have access to government assets. For more information on BPSS, visit Governmentbaseline personnel security standard – GOV.UK
For more information or to chat about this opportunity please contact Customer.ServiceManagement@cambridgeshire.gov.uk
About you
We are looking for professional and friendly individuals with excellent communication skills. If you are self-motivated, able to work independently and as part of a team, this role could be perfect for you.
Customer service advisors in our contact centre have the following skills and qualities:
- Able to adapt to change
- Thrive in a fast-paced environment with the ability to multitask effectively
- Comfortable with a high volume, phone based role
- Clear and effective verbal and written communication, with the ability to build rapport with callers
- Positive attitude
- Able to retain varied and detailed information
- Excellent attention to detail
- Confidence in managing stressful situations
- Personal resilience
- Ability to empathise and remain calm during challenging customer interactions
- Confidence in the use of IT, including Outlook, Teams, and other Microsoft software
- Ability to talk and type simultaneously
No prior contact centre experience is necessary; our bespoke induction includes a comprehensive training programme. We do ask for the following:
- English qualification GCSE Grade 4 (C) or equivalent, or able to confidently demonstrate an equivalent level of skill
- Customer service experience
- Confidence in ICT
- You will be required to have business insurance if you drive to work
About usCambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.https://youtu.be/DDE1nplZttYVisit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.http://www.cambridgeshire.gov.uk/council/jobs-and-careers…