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Salary: GBP33000 – GBP35000 per annum
About the Company
We are currently recruiting for an experienced Customer Service Team Leader to join a busy and fast-paced customer services department based in Aldershot.
This position would suit somebody with strong customer service, account management, or sales support experience who is confident managing corporate customer relationships, supporting a customer service team, and delivering exceptional service within a product-based environment.
The successful candidate will be highly organised, commercially aware, and confident working closely with both customers and internal departments to ensure a smooth customer journey from quotation through to delivery.
Key Responsibilities
- Managing a portfolio of corporate customer accounts and acting as the main point of contact for key customers.
- Building and maintaining strong long-term B2B customer relationships.
- Processing customer orders from quotation through to delivery.
- Managing product enquiries and advising customers on suitable solutions.
- Identifying opportunities to maximise customer retention, sales opportunities and account growth.
- Handling customer complaints, escalations and complex enquiries professionally and efficiently.
- Working closely with internal departments including Finance, Operations, Production and Logistics to ensure excellent service delivery.
- Supporting the Customer Service Manager with the day-to-day coordination and running of the Customer Services team.
- Providing guidance, support and assistance to Customer Service Administrators.
- Acting as an escalation point for customer service queries and complaints.
- Assisting with the development and performance of team members.
- Ensuring customer accounts remain within agreed commercial terms.
- Maintaining accurate customer records and internal systems.
- Providing consistently high levels of customer service within a fast-paced environment.
Candidate Requirements
- Minimum 3 years’ experience within Customer Service, Account Management, Sales Support, Customer Success or a similar customer-focused commercial role.
- Previous experience supporting, mentoring, coordinating or supervising team members would be highly advantageous.
- Experience managing B2B or corporate customer relationships.
- Experience working within a product-based, manufacturing, distribution, wholesale or similar environment.
- Strong communication and relationship-building skills.
- Commercial awareness with the ability to identify sales opportunities.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple priorities and work effectively under pressure.
- Confident handling challenging customer conversations, complaints and escalations.
- Strong IT skills including Microsoft Office and CRM systems.
- Professional and confident telephone manner.
What’s on Offer?
- Salary between £33,000 – £35,000 depending on experience.
- 31 days holiday including bank holidays.
- Company events.
- Annual Leave Purchase Scheme.
- Funded training and development opportunities.
- Long-term career progression within a growing business.
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