Field Service Engineer – Network Health Team
A hands‑on field‑based role to repair parcel lockers on client sites. Tasks include break‑fix, maintenance, software configuration, quality control and providing technical support and training to employees and subcontractors. Actively involved in developing new solutions and maintaining technical documentation.
Location: Near or within the Blackburn/Bolton area. Occasional training and visits to our office base in Hemel Hempstead. Hours: 8:30–17:30, 5 days a week. Van and tools provided (company use only).
Responsibilities
- Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance.
- Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency.
- Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance.
- Processing and reporting on assigned repairs using communication channels utilised within the organisation.
- Managing tools and components for parcel locker machines.
- Handling systems for managing personnel‑related matters.
- Quality control of work performed by internal employees and subcontractors ensuring adherence to technical standards, contractual agreements and company guidelines.
- Providing technical and substantive support to employees and subcontractors (including international ones) via communication and IT channels used within the company.
- Participating in the development of solutions for new types of parcel locker machines.
- Preparing and updating technical manuals and documentation.
What we need from you
We’re looking for people who thrive in a fast‑paced environment, love problem‑solving and can balance today’s tasks with building for the future. Drive, natural curiosity and a willingness to do things differently and brilliantly.
- Proficiency in diagnosing and repairing equipment with experience in software configuration and firmware updates.
- Strong analytical and troubleshooting skills for resolving complex technical issues.
- Excellent verbal and written communication skills, with the ability to provide technical training.
- Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets.
- High accuracy in quality control and documentation updates.
- Experience working with diverse teams, including international subcontractors and internal staff.
- Flexibility to travel for service and training activities both in the UK and occasionally internationally.
- Familiarity with parcel locker or similar systems, electromechanical devices, and organisational IT tools.
- Effective time management and the ability to handle tools and components responsibly.
Benefits & Rewards
- Enhanced Annual Leave – 26 days plus the option to buy additional days per year.
- AXA Health Care – top‑notch health coverage.
- Enhanced Parental Leave – support during family moments.
- Rail Loan – purchase an annual season ticket, expense it through InPost procedures, and repay interest‑free over the year.
- Volunteering Days – paid day to make a difference in your community.
We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
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