JOB PURPOSE
We’re looking for a Programme Director to lead delivery on one of our most exciting and fast‑scaling retained accounts. The role spans creative‑led production across four specialist pods, covering the full spectrum from generative AI and prompt‑led creative to traditional shoot, stock and everything in between, delivered across paid social and brand activity. You will orchestrate the collaboration of Creative, Design, Production, Strategy and Client Services teams, manage a small team of Project Managers, and establish process foundations to keep momentum while scaling operations.
WHAT YOU’LL DO
- Own and orchestrate the integrated delivery model across Creative, Design, Production, Strategy and Client Services, partnering with Client Services leads to ensure a connected team for the client.
- Build the programme’s governance model, delivery cadence and ways of working, pulling together a team that is scaling fast across four pods.
- Act as the senior point of contact for cross‑pod alignment, ensuring priorities, timelines and dependencies are clear across all teams.
- Partner with the US team to align ways of working across regions, identifying shared tools and processes that streamline delivery and ensure the UK studio operates as one unified team.
- Leverage senior‑level fluency in creative, design and production workflows to credibly engage craft leads.
- Run and lead planning cycles—weekly, monthly, quarterly—coordinating inputs from multiple specialist pods and craft disciplines.
- Collaborate closely with Delivery Leads, Creative Directors, Design Directors and Strategy leads to maintain clarity on scope, priorities, risk and resourcing.
- Maintain a strong, trusted relationship with the client, ensuring confidence in delivery cadence, programme health and governance.
- Monitor programme health, resourcing and operational efficiency, working with team leads to unblock issues quickly.
- Support commercial management (scoping, forecasting, change control) in partnership with local and central Delivery teams.
- Help define what “good” operationally looks like for this account—recognising the need for structure while resisting unnecessary process.
WHAT YOU BRING
- Senior delivery/programme management experience within a creative, content or production‑led agency environment, comfortable being hands‑on with creative and production workflows.
- Proven experience building or significantly maturing a delivery operation; you have stood up governance and process before, not just maintained it.
- Confidence operating across complex, multi‑stakeholder environments and navigating global account structures with international teams.
- A genuinely collaborative approach to process design, bringing people along rather than mandating change, but equally decisive when needed.
- Strong understanding of creative production pipelines, ideally including motion design, content production and emerging AI‑led creative workflows.
- Excellent stakeholder management skills, able to influence senior clients and internal leaders, including pushing back diplomatically yet firmly when required.
- Highly organised, calm under pressure, and experienced managing complex resourcing and scale‑up environments.
- Experience managing delivery across large, rapidly scaling teams—comfortable onboarding significant headcount while keeping day‑to‑day delivery on track.
- A naturally proactive, solutions‑led mindset, spotting risk early and unblocking it before it becomes a problem for the wider team.
WE OFFER
- A flexible, hybrid working policy.
- Choice of medical healthcare providers (Bupa or Medicash).
- 25 days holiday plus bank holidays and your birthday off each year.
- Company pension scheme.
- Ride to work scheme.
- Enhanced family‑friendly policies.
- Buddy Program: you will be paired with a Buddy to help you through your first weeks at DEPT®.
- Reputation for doing good—DEPT® has been a Certified B Corp® since 2021 and named “Agency of the Year” at The Lovies and The Webby Awards.
- Opportunities to work with clients of all sizes and across all industries.
- Possibility to develop your skills further with training, development and certifications.
- Global annual DEPT® Cares Month in which employees donate their skills to support local charities.
DIVERSITY, EQUITY & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture and retain talented individuals from diverse backgrounds, with varying skills and perspectives. We encourage applicants to discuss any reasonable adjustments we can make to support them throughout the recruitment process and your time with us.
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