A day might start with sorting through donations, making decisions about pricing and which items are suitable for the shop floor. You will manage a team of volunteers, arranging their rotas and health & safety requirements. You will be responsible for the look and feel of your shop, arranging the layout and changing window displays to ensure it stays relevant to the community it serves. You will have ultimate responsibility for the financial performance of your shop, so you will spend time analysing business performance and making commercial decisions to increase sales.
Our values
- We Care for one another with compassionate, purposeful and authentic leadership
- We Connect with each other and across our organisation to deliver excellence
- We Create opportunities to innovate, learn and develop together
Employee support
We know that encouraging a good work life balance and offering comprehensive wellbeing support is paramount to getting the most from our people. We offer employees access to a 24/7 confidential support helpline, a suite of wellbeing resources, and free financial wellbeing sessions with an independent financial adviser. Our support teams are always there to provide help and advice, so you always feel part of the wider Hospice team.
Life as
Being the shop manager or deputy manager of one of our 27 retail shops is a diverse and challenging role. No two days are the same, with responsibilities for the overall commercial success of the shop as well as managing a team, processing, pricing and displaying donations and maintaining the health and safety of all customers and volunteers. You will be responsible for the look and layout of your shop, using your creative skills and commercial eye to ensure the shop stays relevant to the community it serves.
Benefits & support
- Competitive salaries across all roles, reviewed annually.
- Holiday: generous holiday allowance for retail roles, starting at 23 days (plus public holidays) and increasing with length of service up to 28 days.
- Pension: If you contribute 3% to your Aviva pension scheme, we will contribute 7%. Or you can bring your NHS pension with you.
- Life Assurance: Death in service scheme providing a payment of 2½ annual salary.
- Travel and parking: 45p per mile for work travel. Unlimited free parking in Winsley.
- Cycle to work Scheme: Through a “salary sacrifice” scheme you can buy a bike with great discounts.
- Employee Counselling Scheme: Offering up to six free counselling sessions, either face‑to‑face or online. Providing access to information, advice, local support and training to help staff experiencing stress, anxiety, depression and other mental health conditions.
- Meals and snacks: Sub‑sidised freshly cooked meals and snacks in Winsley.
- Discounts: 25% discount on purchases in our shops and our Ubiety range.
- Wellbeing resources: A suite of wellbeing resources, advice and support is available to all on our intranet.
- Professional development: Our dedicated education and research teams offer personal and professional development training, including mentoring, coaching, and topic‑led courses.
- Salary: £12.71 per hour + generous holidays, pension, bonus.
- Salary: £13.17‑£14.05 per hour + generous holidays, pension.
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