Head of Business Governance and Operations – Health and Talent ABS

Head of Business Governance and Operations – Health and Talent ABS

The UK Operations Leader owns and executes the Operations strategy that underpins the Health and Talent business strategies, leading day‑to‑day delivery through a scalable and resilient operating model while ensuring strong client outcomes, cost discipline and effective risk management.

This is a hybrid position working both remotely and from our head offices in London.

What the day will look like

Strategic Leadership & Direction

• Set the strategic direction for the Health and Talent Business Governance and Operations team aligned to Aon, Solution Line, ABS and regulatory priorities.
• Translate Business Governance and Operations strategy into clearly defined goals, underpinned by a delivery roadmap, with measurable outcomes.
• Act as a thought partner to senior leadership in relation to business governance and operations activities.

Governance & Control

• Own and maintain robust governance frameworks covering decision‑making, audit, risk and compliance and controls.
• Ensure consistency, clarity and accountability across business governance forums, policies and processes.
• Partnership with Solution Line and ABS leaders to proactively identify and mitigate risks.

Operational Excellence & Efficiency

• Drive standardisation, simplification and automation of processes to improve productivity and manage expense.
• Ensure business operations are scalable, resilient and fit for growth.

Financial Management

• Lead the Business Governance and Operations annual budget and multi‑year financial planning process, aligned to business strategy.
• Maintain an accurate forecast, proactively identifying risks and opportunities.

MI & Reporting

• Define and own clear KPIs, MI and reporting to track performance, risk and progress.
• Ensure leadership has timely, accurate and decision‑ready insights.
• Drive continuous improvement through data‑led insights.

People

• Lead and role‑model effective leadership, setting clear direction, priorities and expectations while fostering an inclusive, accountable high‑performance culture.
• Own organisational design, capacity and talent strategy, ensuring the right skills, succession coverage and sustainable workload to deliver business priorities for Business Governance and Operations team.
• Enable high performance through effective performance management and targeted capability development aligned to strategic priorities.
• Act as a proactive and collaborative member of the Leadership Team, contributing to collective decision‑making, shared ownership of outcomes and enterprise‑wide priorities.

Skills and experience that will lead to success

Knowledge

• Deep understanding of business governance and operations within a regulated, professional services or financial services environment.
• Strong knowledge of governance frameworks, including decision‑making structures, risk management, audit, compliance and internal controls.
• Solid financial acumen, including budgeting, forecasting and multi‑year financial planning aligned to strategic priorities.
• Understanding of operational excellence principles, including standardisation, process simplification, automation and scalability.
• Experience defining and using MI, KPIs and performance reporting to support executive decision‑making.
• Knowledge of organisational design, workforce planning, talent management and succession planning.

Skills

• Strategic leadership skills, with the ability to set direction, translate strategy into execution plans, and deliver measurable outcomes.
• Strong influencing and partnering skills, able to act as a trusted thought partner to senior leaders across Solution Lines and ABS.
• Proven capability in governance design and control ownership, ensuring clarity, consistency and accountability across forums and processes.
• Analytical and problem‑solving skills, with the ability to identify risks and opportunities early and take proactive action.
• Financial management skills, including budget ownership, forecasting accuracy, and risk/opportunity management.
• Data‑driven decision‑making skills, using insights to drive continuous improvement.
• People leadership skills, including performance management, capability development, and team engagement.

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