Division IT Manager

Position Overview

The Division IT Manager is responsible for leading the end-to-end IT transformation and operations across a globally distributed, multi-site organization, ensuring IT is a scalable enabler of growth, efficiency, and decision-making.

Organizational Scope & Team Leadership

The Division IT Manager leads a hybrid global IT team, including:

• 1 Global Infrastructure, IT Operations & Cyber Security Manager
• 1 Global Data Analyst (evolving into Data & Business Applications Lead)
• 2 IT resources in Slovenia (applications, ERP support, operations)
• 1 IT Specialist in China
• External Delivery Model with multiple MSPs and contractors across: North America, UK, Italy, Bulgaria, New Zealand and Slovenia

Leadership Expectations

• Define clear roles, responsibilities, and accountability model across all resources
• Eliminate overlap and inefficiencies currently visible across IT activities
• Establish a scalable “hub-and-spoke” IT operating model
• Drive alignment between: Internal IT, Segment IT, MSP partners
• Ensure global consistency, local responsiveness where needed, cost-efficient delivery in line with ITW principles

Core Responsibilities

1. IT Strategy, Governance & Operating Model
   • Own the division IT strategy and ITW Front-to-Back execution roadmap
   • Establish a clear IT operating model across global and regional teams
   • Define governance across: data, ERP, Cyber, Infrastructure
   • Implement structured reporting and performance tracking across all IT layers
   • Ensure strict adherence to 80/20 prioritization discipline
2. ERP Modernization Leadership (Global Accountability)
   • Lead the global Acumatica rollout across all sites
   • Govern ERP standardization, eliminating: legacy systems, site-specific deviations
   • Ensure ERP becomes a single source of truth for core business processes, foundation for data and analytics
   • Supervise execution through: Data/App Lead, Regional IT resources
3. Data & Business Applications Leadership (Critical Capability)
   • Elevate the Data Analyst role into a Data & Applications capability leader, providing direction, prioritization, and technical guidance
   • Define and enforce: Data governance and ownership model, Enterprise data architecture principles, Standardized KPI and reporting framework
   • Lead the design and evolution of the divisional data platform, ensuring:
     • Integration of data across ERP (Acumatica), supply chain, and shop floor systems
     • Elimination of siloed and spreadsheet-based reporting
     • Creation of a single, reliable data foundation for decision making
   • Drive adoption and standardization of key technologies:
     • Power BI as the standard for data visualization and business reporting
     • Modern data platforms (Microsoft Fabric, Snowflake or equivalent) for: Data ingestion, Transformation, Storage and analytics, APIs and integration frameworks, Python (or equivalent) for: Data engineering, Automation, Advanced analytics use cases
   • Ensure the Data function delivers practical, business-relevant use cases, including: Forecasting improvement (ML-driven where appropriate), Supply chain and operational visibility, Financial and operational KPI standardization
   • Act as functional leader of Data expertise, guide, coach, and grow a Data expert; maintain technical understanding to challenge design decisions; keep solutions simple, scalable, aligned to business needs
4. Infrastructure, Cyber & MSP Orchestration
   • Lead through the Global Infra & Cyber Manager, ensuring consistent cyber posture across all sites, centralized vulnerability management, standardized infrastructure
   • Address FTB risks: cyber gaps across multiple sites, aging infrastructure, inconsistent MSP capabilities
   • Drive: Azure migration, AD consolidation, network standardization
   • Rationalize MSP landscape: Define clear SLAs, remove underperforming vendors, standardize service delivery
5. Global Delivery & Execution Model
   • Establish clear accountability across distributed teams
   • Implement standard project governance and consistent delivery framework
   • Ensure execution discipline across internal team and external providers; balance centralization (standards, platforms) and local flexibility (business needs)
6. IT Operations (Right-Sized & Optimized)
   • Ensure stable operations across infrastructure, applications, end-user support
   • Transition non-value-added work to MSPs and automation; focus internal resources on growth and transformation priorities (AA)
7. Financial & Vendor Management
   • Own IT budget, investment prioritization, vendor strategy
   • Ensure alignment with low-cost mindset and value-driven investments

Required Experience & Skills

• Leadership & Organizational Complexity
  • Experience leading distributed, global IT teams
  • Proven ability to manage hybrid teams (internal + MSP) and multi-layered accountability structures
  • Strong governance, prioritization, and decision-making skills
• ERP & Applications
  • Strong ERP modernization experience; Acumatica experience strongly preferred
  • Experience rationalizing multi-ERP environments
  • Hands‑on understanding of Power BI, modern data platforms (Microsoft Fabric, Snowflake), data integration patterns, APIs, ETL/ELT processes
  • Programming and data manipulation skills (Python, SQL)
• Data & Analytics
  • Strong experience building and scaling data architectures and platforms; end-to-end data pipelines
  • Hands‑on understanding of Power BI, modern data platforms
  • Proven ability to transition organizations from fragmented reporting to standardized data-driven decision making; drive business adoption of data
  • Experience leading or managing data specialists or analytics teams; setting priorities, providing architectural direction, ensuring alignment with business outcomes
• Cyber & Infrastructure
  • Experience managing cyber risk across multiple sites and vendors
  • Strong understanding of cloud transformation, security frameworks, infrastructure standardization
• Execution & Transformation
  • Proven track record of delivering transformation in complex environments
  • Driving standardization and simplification; strong change management capability

Success Profile

• The ideal candidate is a true orchestrator, not a hands‑on technician
• Has experience in global, multi‑site manufacturing environments
• Can manage complex delivery models (internal + MSP + regional IT)
• Drives simplification, accountability, and measurable outcomes
• Is equally strong in ERP, Governance, and Data leadership (with sufficient technical depth to guide data architecture and engineering teams, without acting as a pure developer)

Key Outcomes

• Within 12–18 months, establish a clear and scalable IT operating model
• Stabilize and progress Acumatica global rollout
• Deliver data visibility improvements across all key functions
• Improve cybersecurity coverage across all sites
• Rationalize and optimize MSP landscape, infrastructure footprint
• Build a high‑performing IT leadership layer (Infra + Data/Apps)

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