Salary:
- £23,258 – £29,072 per annum (salary dependent on experience)
- £34,418 – £43,022 per annum plus a car allowance of £2,411 per annum
Role Title: Resolutions Assignment Officer
Hours: 28 hours per week
Contract: 6 Months Fixed Term Contract
Location: Dartford / Agile
Start date: Monday 7 September 2026
We’re committed to listening to our customers, learning from their experiences, and using every piece of feedback to make our services better.
As a Resolutions Assignment Officer, you’ll be the first point of contact for incoming complaints assessing, triaging, and allocating them to the right Resolutions Partner. You’ll make sure cases are managed efficiently, workloads are balanced, and customers receive a fair and timely response.
You’ll support the resolution process by preparing evidence packs, carrying out risk assessments, and maintaining accurate records to ensure every case is compliant and auditable. When required, you’ll also lead investigations yourself, working closely with customers to understand their concerns and recommend fair, proportionate outcomes.
Insight plays a key part in this role. You’ll capture themes and root causes from complaints, helping us learn from experience and drive improvements across our services.
We’re looking for someone with strong organisation and communication skills, excellent attention to detail, and a genuine commitment to fairness and customer care. Experience in complaint handling or customer service, particularly in housing or the public sector, would be an advantage.
We offer competitive salaries, generous time off, and many chances to grow personally and professionally.
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