Senior Customer Experience Lead — Growth & Service Excellence

UBT, a family-run flooring business in Caerphilly, is seeking a Customer Experience Manager to lead a team of 5. This senior role involves developing the team, managing inbound and outbound calls, and ensuring exceptional customer service.

The ideal candidate must have strong communication and organizational skills, as well as experience with CRM systems like Salesforce. Benefits include a salary of £40,000-£45,000, private healthcare, and a holiday allowance of 25 days plus bank holidays.

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