Sortation Manager

The Sortation Manager is responsible for leading and managing all sortation operations within the distribution centre, ensuring the safe, accurate, and efficient processing of inbound and outbound freight.

Key Responsibilities

• Lead, coach, and develop a team of supervisors and sortation associates.
• Manage daily sortation operations to achieve productivity, quality, and service level objectives.
• Monitor workflow and allocate labour resources to meet changing operational demands.
• Ensure all parcels, products, or freight are accurately sorted and dispatched within required timeframes.
• Drive operational excellence through continuous improvement initiatives and process optimisation.
• Monitor key performance indicators (KPIs) including productivity, accuracy, throughput, labour utilisation, and service performance.
• Maintain compliance with health and safety regulations, company policies, and standard operating procedures.
• Conduct regular performance reviews, coaching sessions, and disciplinary actions where required.
• Investigate operational issues and implement corrective actions to minimise disruptions.
• Collaborate with transport, warehouse, planning, and customer service teams to ensure seamless operations.
• Support peak planning, staffing, and capacity management during seasonal demand.
• Produce operational reports and communicate performance results to senior management.
• Promote a positive, inclusive, and high-performance working environment.

Essential Skills & Experience

• Previous management experience within warehouse, logistics, distribution, or parcel sortation operations.
• Strong leadership and people management skills.
• Experience managing large operational teams across multiple shifts.
• Excellent organisational and problem‑solving abilities.
• Strong analytical skills with the ability to interpret operational data and KPIs.
• Experience using Warehouse Management Systems (WMS) and Microsoft Office applications.
• Excellent communication and stakeholder management skills.
• Ability to work under pressure in a fast‑paced operational environment.

Desirable Skills & Experience

• Lean, Six Sigma, or Continuous Improvement experience.
• IOSH or NEBOSH Health & Safety qualification.
• Experience within e‑commerce, courier, parcel, or automated sortation environments.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

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